Customer Service Representative/Office Administrator at Reputable Company

A reputable company is recruiting to fill the position below:

Job Title: Customer Service Representative/Office Administrator

Location: Ikorodu, Lagos

Employment Type: Full-time

Job Summary

• We are seeking a proactive and personable Customer Service Representative/Office Administrator to manage daily operations and create a welcoming experience for our clients at a coworking space. The ideal candidate will serve as the primary contact for clients, handle administrative duties, and ensure a seamless office environment.

Job Description

• The Customer Service Representative/Office Administrator will handle front desk operations, address client inquiries, manage bookings, oversee office supplies, and support a positive and efficient workspace. This role is ideal for someone with excellent customer service skills and strong organizational abilities.

Key Responsibilities

• Welcome clients and visitors warmly, providing information on available services and options.
• Respond to inquiries via phone, email, and social media channels.
• Assist clients with memberships and bookings, ensuring a smooth process.
• Handle customer complaints professionally and escalate issues when necessary.
• Maintain and monitor office supplies; keep workspace areas organized and stocked.
• Help organize events, networking sessions, and workshops within the coworking space.
• Process payments, issue invoices, and keep track of daily financial transactions.
• Conduct regular inspections of the facility, report maintenance needs, and coordinate repairs.
• Assist the marketing team with content updates, social media posts, and community engagement activities.

Educational Qualifications

• Bachelor’s Degree or diploma in Business Administration, Hospitality Management, or a related field is preferred.
• Professional certification in customer service or office administration is a plus.

Experience:

• Minimum of 1-2 years in customer service, front office, or administrative roles.
• Experience in coworking spaces, shared offices, or hospitality environments is a plus.

Requirements:

• Strong time-management skills and flexibility to adapt to a dynamic environment.
• Willingness to work occasional evenings or weekends for events or special projects.
• Basic knowledge of accounting or invoicing processes is an advantage.
• Familiarity with Lagos and the Ikorodu area is beneficial.

Required Skills and Competencies:

• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in office software (e.g., Microsoft Office, Google Workspace) and familiarity with CRM or booking software.
• Effective written and verbal communication skills.
• Strong problem-solving skills and the ability to work independently.
• High attention to detail and commitment to maintaining a professional workspace.

Remuneration

• Competitive monthly salary based on experience and qualifications.
• Additional benefits may include access to workspace facilities, performance bonuses, and networking opportunities.

Application Closing Date
28th November, 2024.

Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the job title as the subject of the mail.