Customer Service Supervisor at Dreamworks Global Logistics Limited

Dreamworks Global Logistics Limited, operating as DGL Limited, thrives on enhancing our clients’ businesses by actively engaging with their requirements and comprehending their unique needs. Through strategic collaboration, we work alongside our clients to actualize their objectives. Our role involves connecting manufacturers with a wide range of customers, spanning over 100 cities and villages across Nigeria. We specialize in the seamless and expeditious delivery of products, ensuring efficient distribution throughout the region.

Title: Customer Service Supervisor

Location: Lagos

Job Responsibilities

• Handling Outbound and Inbound calls from customers.
• Providing information and resolving customers on complaints regarding specific products as well as services.
• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries – in a patient and calm manner through all service channels.
• Interpret and accurately communicate our terms and conditions of service where and when applicable.
• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
• Enter details of every contact in the system as required, obtain new customers.
• information and update existing customer details on the CRM.
• Ensure deliverables are met within ascribed SLA timeframe.

Job Requirements

• Minimum of Bachelor’s Degree or HND in any relevant discipline
• Minimum of two (4) years cognate experience in Customer Service/ Care.

Deadline: 10th September, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.