Customer Service Supervisor at ORÍKÌ Group

The ORÍKÌ Group is a luxury skincare company that combines natural ingredients and scientific research to create exceptional personal care products. We make practical and elegant beauty and grooming products using raw ingredients and natural resources found all over the world. We employ strong herbs, organic substances, and 100% natural essential oils that are botanically based.

Title: Customer Service Supervisor

Location: Lagos

Role Description

• This is a full-time on-site role for a Customer Service Supervisor located in Lagos.
• The Customer Service Supervisor is responsible for managing the day-to-day activities of the customer service team and ensuring that customer inquiries and complaints are handled efficiently and effectively.
• The Customer Service Supervisor is also responsible for identifying trends in customer complaints and working to resolve those issues.

Qualifications

• Bachelor’s Degree in Business, Management, or related field
• Experience in the wellness, beauty, or personal grooming industry is a plus
• Supervisory Skills, including the ability to motivate and lead a team
• Customer Satisfaction skills, with an emphasis on ensuring high levels of customer retention and minimizing customer complaints
• Customer Support skills, including the ability to handle customer inquiries and complaints
• Customer Service Management skills, with an emphasis on driving customer experience improvements and establishing service standards
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Experience with customer service software, such as Zendesk

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Position as the subject of the email.