Customer Service Support (Network Support) at Internet Solutions Nigeria Limited (ISN)

Internet Solutions Nigeria Limited (ISN) has been a major Systems Integrator and Connectivity Provider in Nigeria and West Africa since 1997. ISN provides industrial, corporate, residential, off-shore, and rural clients with the most dependable, resilient, and high-performance IT solutions and infrastructure. ISN is an Internet Service Provider (ISP), Application Service Provider (ASP), and Web-related applications and services provider focused on the design, implementation, supply, and maintenance of bandwidth and managed Wide Area Network (WAN) solutions for mission critical situations.

Title: Customer Service Support (Network Support)

Location: Nigeria

Job Type: Full Time

Job Summary

• The ideal candidate must be able to demonstrate willingness to learn more on  IT-based solutions and Complaints Resolution

Core Responsibilities

• Attending to Customers Network complaint
• Initiate and follow through for 1st level troubleshooting
• Customer Care/NOC  Protocol Administration
• Escalate customers complaints to appropriate department for further resolution of issues
• Reporting to your supervisor and line manager on continuous basis
• Provide information on to customers on company’s solutions

Requirements

• Minimum qualification of B.Sc or HND
• 1 – 3 years of work experience as a customer service network support engineer.
• Prior Experience in an Internet Service Provider or ICT company
• Other relevant professional qualification in customer service may be an added advantage.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online