Customer Services Officer at Pensions Alliance Limited (PAL Pensions)

Pensions Alliance Limited (PAL Pensions) is a licenced pension fund administrator with more than ten years of experience. As a result of the Pension Reform Act of 2004, we were established on April 14, 2005, to monitor and oversee retirement savings contributions made by Nigerian employees.

Title: Customer Services Officer

Location: Nasarawa

Job Type: Full-time

Job Responsibilities

• Responsible for the handling of customers queries and requests.
• Driving the resolution and feedback process.
• Processing of error free customer applications.
• Analysis and trending of customers complaints and requests.
• Building on existing relationships with customers via CRM sessions.
• Ensuring constant and accurate update of customer data at every visit.
• Preparation of monthly activity report of the unit
• Initiating and implementing new ideas and planning.
• Liaising with key departments to achieve business goals.
• Office logistics.

Requirements

• Should possess a minimum educational qualification of an ND / OND in any Social Science, Humanities, Management Science or other related fields.
• 2 to 3 years customer services experience from a financial Services Institution or a well-structured organisation.
• Proficient in MS Office packages.
• Analytical with strong quantitative data collection skills.
• Must be customer-centric and service-orientated.
• Strong communication and interpersonal skills.
• Proactive and responsive in a fast-moving & dynamic environment.
• Strong Stakeholder management skills.
• Good presentation and negotiation skills.

Deadline: 28th February, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.