Customer Services Representative (CSR) at Sansvid – M International

Sansvid, M International – Sansvid M. worldwide, founded in 2009, has collaborated with worldwide organisations and institutions to offer value to numerous professionals, establish successful project teams, and customise and deliver quality solutions that bring about the desired transformation in an organisation.

Title: Customer Services Representative (CSR)

Location: Ikeja, Lagos

Employment Type: Full-time

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Interested candidates should possess an OND, HND, or B.Sc Degree with at least 2 years experience.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Salary

• N30,000 / Month.

Deadline: 26th January, 2024.

How to Apply: Interested and qualified candidates should send their CV in a PDF format to: [email protected] using “CSR/Lagos” as the subject of the email.