Customer Success Lead at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

Job Title: Customer Success Lead

Location: Ikeja, Lagos

Employment Type: Full-time

Responsibilities

• Customer retention and internal sales.
• Improve ongoing customer relationship and networking.
• Implement success programs, contribute to sales and minimize churn.
• Upsell company’s product/services with the brand image.
• Review customers complaints and concern and seek to improve the experience.
• Prepare reports and presentations with statistical data, as assigned.
• Excellent interpersonal skills, with the ability to communicate effectively with clients and management.

Requirements

• HND/Bachelor’s degree or master’s degree in sales/customer service/communications/business administration or other related fields.
• Candidate must be within the age bracket 25 – 45years
• Relevant experience (3 – 7 year) as a customer success lead is an advantage
• Strong negotiation skill.
• Excellent organizational and time-management skills
• High computer literacy and ability to learn new software.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.
• Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba.
• Must have NYSC Discharge Certificate/Exemption letter.
• Must reside in Lagos preferably mainland axis.

Salary

• N150,000 – N200,000 Monthly.

Application Closing Date
8th December, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected], [email protected] using the Job Title as the subject of the mail.