Customer Success Manager at Elvaridah

Elvaridah focuses on essential organisational concerns and prospects such as corporate growth, strategy, planning, marketing, structure, and people management across many sectors. We assist firms in focusing on company growth while aligning expenses with strategy. We capture values across the borders of any organisation using our all-inclusive approach and experience. Elvaridah focuses on optimising all aspects of a firm as a whole.

Title: Customer Success Manager

Location: Lagos

Job Summary

• As the Customer Success Manager, you are expected to attend to the customers’ needs, complains or any technical related issues encountered by the customers.
• You are also expected to advise customers on their buying decisions, walk through the journey of sales process with them and make customers more comfortable.
• You must be able to maintain a long-lasting relationship with customers.

Responsibilities

• Educating customers on how to use the company’s products.
• Entertain questions from the customers and giving adequate answers to them
• Following up on the customers
• Collection of reviews and feedback from customers
• Working hand-in-hand with the production Team.
• Handling of complaints from customers.
• Establishing and building customer relationships to promote customer retention and loyalty.
• Analyzing customer data to improve customer experience
• Promote value through customer experience
• Upsell services and Product with the brand image.

Requirements / Skills

• Bachelor’s Degree in Marketing or any other related field.
• 3-5 years experience as a Customer Success Manager
• Open Communication Skill
• Empathy
• Customer Relation
• Persuasive/Negotiation skill
• Industry Knowledge

Deadline: 30th December, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Customer Success Manager” as the subject of the mail.