Company Info
Mid sized business
Staff-Recruit is a leading Human Resource and Management Consulting firm which provides a range of recruitment, selection, outsourcing, training & development solutions. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
1 to 50 Employees
Staff-Recruit is a leading Human Resource and Management Consulting firm which provides a range of recruitment, selection, outsourcing, training & development solutions. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
Title: Customer Success Manager
Location: Lagos
Employment Type: Full-time
Job Summary
- We are looking to hire a Customer Success Manager to monitor relationships with existing customers to ensure customer satisfaction and retention
- S/he will also be responsible for coming up with customer lifetime value strategies ensuring maximum profitability.
- They will coordinate with other members of the team to deliver a top-class service.
Non-Negotiables
- Minimum 8 years’ experience in customer service, engaging in acquisition, re-engagement and retention strategies.
- Solid experience with Customer Service Systems and KPI metrics, with experience in basic set- ups and development of corporate-level CS programs and campaigns
- Tech startup experience
- Experience working with multiple communication channels in consumer interactions
- Eager to work in an entrepreneurial environment and help drive innovation
- Can be very patient and empathetic to customer needs, and can maintain professional composure in difficult situation
- Enjoys educating customers about various product features and is eager to help customers succeed
- Excellent communication skills that will ensure effective conveyance of information and execution of duties in a cross-functional setting.
- First Degree in Marketing, Information Technology, Public Relations, Business Administration, Economics, Finance, or any other related field. The equivalent of the same in working experience is also acceptable.
Deadline: 15th June, 2024.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: Linkedin Profile Link should be included on the body of the mail.