Customer Support Agent at OPay

OPay is an innovative mobile money platform operated by OPay Digital Services Limited and authorized by the Central Bank of Nigeria. Since its launch in June 2018, the company has rapidly expanded its services across all 36 states of Nigeria, boasting an extensive network of over 500,000 mobile money merchants. At OPay, we are more than just a payment company. Our mission is to promote financial and social inclusion for all individuals, transcending physical boundaries and social status. We envision a world where everyone has equal access to financial services and social opportunities. OPay serves as a comprehensive mobile-based platform, offering a wide range of essential services to enhance your everyday life. From seamless money transfers to convenient bill payments, we provide a one-stop solution for all your financial needs. Millions of users rely on OPay on a daily basis to facilitate secure and efficient money transfers, both domestically and internationally. Additionally, our platform enables users to conveniently settle their bills, ensuring a hassle-free experience. With OPay, you can experience the freedom and convenience of a digital financial ecosystem designed to empower individuals and foster inclusive economic growth.

Title: Customer Support Agent

Location: Lagos

Employment Type: Full-time

Job Summary

• The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and management of customer relationships.

Key Duties / Responsibilities

• Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
• Document and report all call information according to standard operating procedure.
• Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
• Follow up with customer calls where necessary.
• Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.

Requirements

• Minimum of ND in Mass Communication or related courses
• 1-2 years experience as a call center or customer service agent.
• Strong written and verbal communication skills, with attention to detail
• Strong analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated, and able to work efficiently and productively.

Deadline: 17th July, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online