Customer Support Lead (Remote) at Bankoto Technology

Bankoto Technology is a cutting-edge e-commerce technology firm committed to enabling eCommerce operators and SMEs with innovative solutions. We offer ad credit, virtual cards, storefront infrastructure, and incentive programmes.

Title: Customer Support Lead

Location: Remote

Employment Type: Full-time

Position Overview

• We are looking for an enthusiastic and customer-centric individual to fill the position of Customer Support Lead.
• In this role, you will play a crucial part in ensuring our clients receive top-notch support and assistance.
• As a remote position, you will have the flexibility to work from anywhere while contributing to the success of Bankoto.

Responsibilities

• Respond promptly to customer inquiries and resolve issues in a timely and professional manner.
• Provide guidance and education on the company’s products or services, ensuring customers are maximizing the value and benefits.
• Develop and oversee a structured onboarding process for new customers to ensure a smooth transition and understanding of the company’s offerings.
• Actively seek customer feedback through surveys, interviews, or other means to gather insights for product improvement and service enhancement.
• Ensure customer satisfaction by providing exceptional service and addressing customer concerns.
• Collaborate with other departments to resolve complex issues and improve overall customer experience.
• Analyze customer data and usage patterns to identify trends, opportunities, and potential areas for improvement.
• Maintain accurate records of customer interactions and transactions.

Qualifications

• Candidates should possess relevant qualifications with 0 – 1 year relevant work experience.
• Excellent communication skills, both written and verbal.
• Good knowledge of MS Office suite: Excel, PowerPoint, Word.
• Strong problem-solving abilities.
• Previous experience in customer support is a plus but not required.
• Ability to lead and motivate a team.
• Proficient in using communication tools and platforms.
• Basic understanding of eCommerce and technology is advantageous.

Benefits

• Salary: N50,000 Monthly.
• Data allowance
• Health insurance
• Work from the comfort of your own home with a flexible schedule.
• Training bonus
• Engaging and dynamic work environment.

Deadline: 2nd February, 2024.

How to Apply: Interested and qualified candidates should send their CV and a detailed Cover Letter outlining their interest in the position to: [email protected] using the Job Title as the subject of the email.

Note: If you are passionate about customer service, thrive in a remote work environment, and want to be part of a forward-thinking company, we encourage you to apply.