Customer Support Officer at OPay

OPay operates as a mobile money platform under the management of OPay Digital Services Limited, holding a license from the Central Bank of Nigeria. Commencing operations in June 2018, the company has expanded its offerings to cover all 36 states within Nigeria, boasting a substantial network of over 500,000 mobile money merchants. Our scope goes beyond mere payment solutions; we are strong proponents of universal financial and social inclusion, transcending geographical boundaries and societal distinctions. Serving as a comprehensive mobile-based hub, OPay caters to payments and essential services, enhancing everyday life. A multitude of users rely on OPay for tasks such as money transfers, bill payments, and more on a daily basis.

Title: Customer Support Officer

Location: Ikeja, Lagos

Employment Type: Full-time

Job Summary

• The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and management of customer relationships.

Key Duties / Responsibilities

• Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
• Document and report all call information according to standard operating procedure.
• Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
• Follow up with customer calls where necessary.
• Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.

Requirements

• Minimum OND in Mass Communication or related courses.
• 1-2 years experience as a call center or customer service agent.
• Strong written and verbal communication skills, with attention to detail
• Strong analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated, and able to work efficiently and productively.

Deadline: 11th August, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online