Customer Support Officer at Vivid-Tech Solutions and Services

Vivid-Tech Solutions and Services is Nigeria’s leading messaging service provider for mobile and web platforms. Our platform is based on the Messaging-as-a-Service (M-a-a-S) paradigm, which allows interested users to get our special alerts and notifications. In today’s global market environment, where organisations face increased costs and regulations associated with messaging services, Vivid-Tech Solutions and Services provides fast, reliable, and accurate Messaging-as-a-Service (M-a-a-S) Solutions that are specifically tailored to our clients’ needs.

Title: Customer Support Officer (Male)

Location: Surulere, Lagos

Employment Type: Full-time

Job Description

• Ensure prompt response to customers’ requests and enquiries at all times and across all channels
• Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
• Ensure customer satisfaction and provide professional customer support.
• Escalate customer complaints/enquiries and other observations to relevant personnel as appropriate
• Enlighten customers about the company’s products and services aimed at promoting customer satisfaction and continuous patronage
• Provide firstlevel technical support services.
• Monitor and maintain customer database servers.

Requirements

• Candidates should possess SSCE/ OND and IT can apply
• 0-1 years of work experience.
• A MALE is required.
• Must be ready to work on weekends (Saturday / Sunday including Public Holidays) off day is available.
• Must be ready to operate on shift (Morning / Night).
• Working knowledge of the computer is required.
• Must have excellent communication skills.

Salary

• N30,000 Monthly.

Deadline: 28th March, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.