Customer Support Officer (Hausa) at Sabi

Sabi, founded with a solutions-oriented approach to solving commercial challenges, has grown to become a significant player in global supply chain services, focusing on the processes involved in the sourcing and distribution of physical goods and commodities across diverse global markets. We blend innovative technology with intuition to create solutions to support supply chain management, sustainability and compliance, and financial services.

Job Title: Customer Support Officer (Hausa)

Location: Lagos

Employment Type: Contract

Job Responsibilities

• Build and maintain positive relationships with assigned customers through regular phone calls, emails, and chats.
• Proactively reach out to customers via outbound calls to introduce and upsell our products and services.
• Conduct in-depth needs assessments to understand customer pain points and identify how our product can provide solutions.
• Build strong relationships with potential customers and become a trusted advisor.
• Maintain accurate records of all customer interactions.
• Proactively identify customer needs and challenges, offering solutions to ensure satisfaction.
• Onboard new customers and guide them through product setup and adoption processes.
• Monitor customer health and identify potential churn risks, taking steps to mitigate churn and ensure retention.

Qualifications

• Bachelor’s Degree in Business, Marketing, or a related field.
• Proven experience in telesales, customer success, or a related role.
• Experience in onboarding and guiding new customers through product setup in an E-commerce sector.
• Knowledge of upselling and cross-selling techniques.
• Proven ability to exceed sales targets and KPIs.

Application Closing Date
13th January, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online