Company Info
OPay Digital Services Limited operates OPay, a licensed mobile money platform approved by the Central Bank of Nigeria. Since its launch in June 2018, the company has expanded its services to cover all 36 states in Nigeria, boasting a network of over 300,000 mobile money merchants. While we excel in facilitating secure and convenient payments, our vision extends beyond being just a payment company. We aim to offer a comprehensive suite of services and solutions that enhance the overall financial experience for our valued customers.
Title: Customer Support Officers
Location: Ikeja, Lagos
Job Description
- The Customer Support Agent is responsible for resolution of all enquiries, complaints and requests received via OPay customer support telephone lines, establishing and management of customer relationships.
Key Duties/ Responsibilities
- Answer all incoming calls from customers and provide resolution to complaints, enquiries and requests.
- Document and report all call information according to standard operating procedure.
- Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
- Follow up with customer calls where necessary.
- Report service failures and other product related issues observed while taking calls from customers to the call center management for further actions.
Requirements
- Minimum ND in Mass Communication or related courses
- 1-2 years experience as a call center or customer service agent.
- Strong written and verbal communication skills, with attention to detail
- Strong analytical, organizational, and multi-tasking skills.
- Energetic, highly self-motivated and able to work efficiently and productively.
Deadline: Not specified
How to Apply: Kindly send resume to [email protected]
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