Company Info
Mid sized business
LemFi (YC S21) is establishing a neobank for the African diaspora in North America and Europe. We provide our users a multi-currency account that lets them to hold, send, and receive money from Africa in any currency for both commercial and personal banking purposes. We are a fast-paced company with operations in the United Kingdom, the United States, Canada, and Nigeria, and you must be familiar with the relevant statutory and regulatory standards in these countries.
1 to 50 Employees
LemFi (YC S21) is establishing a neobank for the African diaspora in North America and Europe. We provide our users a multi-currency account that lets them to hold, send, and receive money from Africa in any currency for both commercial and personal banking purposes. We are a fast-paced company with operations in the United Kingdom, the United States, Canada, and Nigeria, and you must be familiar with the relevant statutory and regulatory standards in these countries.
Title: Customer Support Representative (Chinese Speaking)
Location: Lagos
Employment Type: Full-time
Job Description
- We are looking for an energetic and dedicated Chinese-speaking Customer Support Representative who has a passion for delivering world-class service to customers.
- If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service.
- This is a full-time position. Team members must be available to work (40 hours per week) on a 24-hour rotational work schedule with varying 9-hour shifts from Mondays to Sundays. This does not exclude weekends and holidays.
You will
- Assist and troubleshoot with customers via email while maintaining the highest level of courtesy and professionalism.
- Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
- Interact with other team members to improve service quality
- Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
- Proactively spot different patterns that affect customers’ experience and suggest possible changes to carry out.
Qualifications
- Tertiary Education in Marketing, Communications, Business Management, or a related field is preferred.
- 1+ years of professional experience working as a customer service specialist, or a similar customer support role.
- Fluency in reading and speaking Chinese language.
- Preferred experience working in Fintech or Financial Services
- Experience using Google Apps for business, and CRM software
- Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills.
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online