Customer Support Specialist (Lagos) at Ceesolar Energy Limited

Ceesolar Energy Limited is at the forefront of renewable energy innovation in Nigeria, founded in 2017. We specialize in designing, deploying, and maintaining solar energy solutions tailored for underserved communities, commercial entities, and industrial clients.

Job Title: Customer Support Specialist

Location: Lagos

Employment Type: Full-time

About the Job

• We seek an experienced, dedicated, customer-oriented Customer Support Specialist to join our team.
• The candidate will be responsible for providing exceptional support to our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.
• This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
• The officer will work closely with technical teams, operations staff, and other stakeholders to provide comprehensive support and foster positive relationships with the customer, community and stakeholders.

Responsibilities

• Ensure consistent and effective communication with customers, addressing their needs and concerns promptly.
• Build and maintain strong relationships with customers, understanding their needs and expectations.
• Develop and implement customer relationship management strategies to enhance customer satisfaction and loyalty.
• Coordinate customer interactions across borders via phone calls, emails, chats and messages.
• Ensure timely and effective resolution of customer inquiries and issues.
• Conduct regular visits to our customers and threshing locations as required.
• Engage with customers on-site to address their concerns and gather feedback.
• Collaborate with site managers and the technical team to resolve customer issues.
• Manage customer complaints and concerns calmly and professionally.
• Follow up on customer issues to ensure timely resolution and customer satisfaction.
• Gather feedback from customers to improve our products and services.
• Maintain accurate records of customer interactions and issues.
• Escalate customer issues to the appropriate units for further resolution.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Provide accurate information about services, billing, and system functionality to customers.
• Organize and participate in community outreach programs to educate customers about the benefits and usage of solar mini-grids.
• Collect customer feedback to understand their needs and improve service quality.
• Prepare reports on customer interactions and issue resolutions.

Requirements

• Bachelor’s Degree in Business Administration, Communication, or a related field
• 3- 5 years experience in a customer support or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Proficiency in using customer support software and CRM systems.
• Familiarity with renewable energy systems is a plus.
• Microsoft suite proficiency: Ms. Word. Ms. Excel
• Proficiency in English and Igbo language
• Willingness to travel to remote locations as required.

Application Closing Date
28th August, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.