Digital Channel Support Intern at Baobab

Baobab is an investment business whose objective is to establish a network of microfinance companies in at least 15 countries by 2015, providing financial services and savings products to entrepreneurs who do not have access to established financial institutions. PlaNet Finance and other investors, including International Finance Corporation, AXA Belgium, and Societe Generale, founded Baobab in July 2005. The European Investment Bank, the French Development Agency, and Developing World Markets eventually joined.

Title: Digital Channel Support Intern

Location: Yaba, Lagos

Employment Type: Internship

Duration: 6 months

Reporting to: Head Digital Strategy

Job Description

• Act as the first point of contact to customers across multiple interaction channels; calls, email and chat.
• Ensure that all customer interactions, feedback, and complaints are appropriately logged for tracking.
• Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.
• Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Manage social media platforms either answering inquiries or routing them to the appropriate internal team.
• To carry out effective follow-up and call scheduling on all agreements.
• To carry out other tasks as assigned by the Team Leader.

Profile

• Possess a BSc / HND Degree in relevant fields.
• Ability to listen, adapt, persuade, and transform
• Ability to make new and useful ideas work;
• Ability to produce deliverables conforming to the required standard;
• Ability to support a team and team building skills;

Deadline: 5th February, 2024.

How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using the Job title as the subject of the mail.