Company Info
Large organization
101 to 150 Employees
GIG Logistics
GIG Logistics is Nigeria’s premier logistic company with a well-defined market strategy, devoted to offering cost-effective and on-time delivery Logistic Solutions to our clients. We have a reputation for professionalism and provide top-tier solutions such as freight forwarding, ecommerce logistics, and quick courier delivery.
Title: Experience Center Agent
Location: Abuja, Lagos
ROLE DESCRIPTION
- The Experience Center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed individuals.
JOB DESCRIPTION
- Provide guidance to walk-in customers on product and service offerings
- Educate customers and potential customers with information on SLA and delivery timelines.
- Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
- Serve guests by providing product/ service information related to delivery life cycle, rates and payment.
- Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
- Promote and cross-sell company’s products
JOB REQUIREMENTS
- Good communication and computer literacy skills
- Certificate of completion of NYSC
- Previous customer service experience is an added advantage
Remuneration: N85,000
Deadline: Oct 27, 2023
How to Apply: Interested and qualified candidates should Click Here to apply online.