Experience Officer at God is Good Mobility (GIGM)

God is Good Mobility (GIGM) is a technological driven company that was founded in 1998. It operates in West Africa with presence in Nigeria and Ghana.

Job Title: Experience Officer

Location: Akpakpava – Edo/Bayelsa/Ikotun and Old Ojo – Lagos

Employment Type: Full-time

Job Descriptions

• Sell bus tickets at GIGM terminals to walk-in guest
• Make and/or change travel reservations for walk-in guests using the online booking system
• Create and maintain guest reservation records
• Resolve service problems by clarifying the guest complaint via phone, email, and in person
• Forward booking/travelling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare, & payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check-in
• Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers
• Kindly note that your duties may be reasonably modified at the company’s discretion.

Application Closing Date
20th November, 2024.

Method of Application
Interested and qualified candidate should apply by sending CV to: [email protected] using the job title and location as the subject of the mail (Example: Experience Officer_Akpakpava.).

Note: Please apply to the area that is close to where you live