Facility Helpdesk Officer at Food Concepts

Lagos

Foodconcepts

Company Info

Large organization

101 to 150 Employees

Food Concepts first opened its doors in 2001. Our goal has always been clear and focused: to revolutionise the food business in West Africa while providing exceptional satisfaction to our stakeholders.

Food Concepts first opened its doors in 2001. Our goal has always been clear and focused: to revolutionise the food business in West Africa while providing exceptional satisfaction to our stakeholders. Chicken Republic (Subsidiary of Food Concepts) has opened 55 outlets in Nigeria and Ghana since its inception in 2004. On this basis, we are proud of the brand’s hard-earned reputation as West Africa’s fastest growing chicken QSR and Nigeria’s number one chicken QSR (in terms of revenue and number of locations). Furthermore, Chicken Republic was named one of Nigeria’s top 20 brands in all categories by the Financial Standards Awards in 2009.

Title: Facility Helpdesk Officer

Requisition ID: 1560

Location: Lagos

Employment Type: Full time

Reports to (Title): Maintenance Manager

Department: Business Development Department

Job Purpose

  • To provide first level contact and convey resolutions to internal customer issues.
  • To escalate unresolved queries to the next level of support.
  • To track, route and redirect issues to the right owners.

Core Responsibilities and Key Result Areas

  • Provide first level contact and convey resolutions to internal customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update internal customer data and produce activity reports
  • Walk internal customers through problem solving process
  • Follow up with internal customers, provide feedback and see problems through to resolution
  • Ensure proper recording, documentation and closure of issues
  • Recommend procedure modifications or improvements
  • Perform administrative work such as raising payment for vendors and managing imprest
  • Perform other administrative functions as assigned

Key Performance Indicators

  • Issues by status
  • First response time
  • Knowledge Requirements
  • Working knowledge of help desk software, databases and remote control
  • Advanced troubleshooting and multi-tasking
  • Customer service orientation

Job Specification

  •  A minimum of any technical training is required
  • Possession of any technical professional qualification is an added advantage
  • Minimum of 2 years’ experience in similar role
  • Proven working experience in providing help desk support.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

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