Company Info
Mid sized business
Kuddy Cosmetics is a well-known brand in Nigeria's beauty and makeup market, with over 20,000 skincare and makeup products available on shelves in 15 locations.
1 to 50 Employees
Kuddy Cosmetics is a well-known brand in Nigeria’s beauty and makeup market, with over 20,000 skincare and makeup products available on shelves in 15 locations.
Title: Female Customer Service Representative
Location: Tradefair, Lagos
Employment Type: Full-time
Job Description
- We are currently recruiting a Customer Service Representative. As an E-commerce customer service you are responsible for handling inquiries, complaints, and other issues from customers who have purchased products or services online.
- To be successful in this role you must be sympathetic, empathetic, analytic thinker and should have a flair in interacting with people, you must be able to quickly assess any situation at hand and determine the best course of action to take.
Job Responsibilities
- Act as a liaison for the company by managing all interactions to customers via all social media platforms, providing information about products and services including pricing, availability, delivery options, and order status
- Providing customer support responding to customer enquiries and complaints in a timely and professional manner via email, phone, or social media channels such as whatsapp and instagram.
- Perform telemarketing job function by making cold calls to customers to further promote sales and provide after sales service support to customers
- Handle and track all online retail orders via social media platforms and send direct links of products to customers on the Kuddy website as needed
- Send tracking numbers to customers where necessary
- Ensure order to delivery time of products is time-bound at all times
- Maintain and update the online customer list on a monthly basis
- Generate sales leads that develop into new customers via social media.
- Assist and contribute effectively to the overall growth and functionality of Kuddy Cosmetics and the E-Commerce team
- Submit a detailed report of all work done at the end of every month.
Qualifications
- Interested candidates should possess a relevant qualifications with 3-4 years experience.
Deadline: 25th March, 2024.
How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.