Company Info
Large organization
200 + Employees
First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services.
First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
1). Product Manager, Bancassurance
Job Identification: 1213
Location: Lagos
Job Type: Full-time
Duties & Responsibilities
- Lead design, development, and implementation of bancassurance offerings aligned with business goals, ensuring compliance and managing relationships with partners.
- Conduct product-level analysis and monitoring to identify optimization opportunities, providing support and training to drive adoption and growth.
- Drive innovation and continuous improvement in bancassurance products and processes, serving as a subject matter expert and representing the team in meetings and presentations.
- Build cordial working relations with bank staff, key stakeholders and partners at all levels.
- Provide professional insurance advice to customers of bank to promote awareness and drive sales for Insurance partners.
- Set and monitor clear objectives to achieve the agreed partnership targets for the Bank.
- Implement coordinated processes to generate and track leads, and closed sales.
- Facilitate trainings on an ongoing basis to ensure staff knowledge is optimal.
- Carry out other responsibilities as assigned by the Unit head, Youth & Women Banking.
Requirements
Education:
- Minimum Education: Bachelor’s Degree in Business Administration, Finance, Marketing, or related fields.
- Minimum of 2 years’ experience in product management or bancassurance within the financial services industry.
- Fair understanding of bancassurance products, client interactions, and workflows, with experience managing insurance integrations.
- Proven track record of successfully developing and launching bancassurance products, demonstrating analytical and communication skills, and a results-oriented mindset.
Key Competency Requirements
Knowledge:
- Extensive knowledge of competitor products and their application
- Banking structure, policies and procedures.
- Core Business Processes
- Data Gathering and Analysis
- Regulatory Compliance
- Project Management -Agile Methodology
- Banking Operations
- Extensive knowledge of FirstBank’s services/products
- Relationship management
Skill/Competencies:
- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
- Interpersonal skills
- IT and Computer appreciation
- Communications skills (written and oral)
- Selling and marketing skills
- Must be self-solution driven, proactive and have acceptable knowledge of the business environment
- Attention to details
- Reasoning and Analytical Skill.
- Performance Measurement & Assessment Skill.
Application Closing Date
25th November, 2024.
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2). Product Manager, Wallet Acquisition
Job Identification: 1214
Location: Lagos
Job Type: Full-time
Duties & Responsibilities
- Ensures implementation of Wallet acquisition strategies to meet defined targets.
- Manages assigned channels of Wallet acquisition to ensure target achievement by the Business Units.
- Generates ideas to develop products and channels for Wallet acquisition.
- Analyses performances along Wallet activations to generate insights for decision-making
- Presents daily, weekly, monthly and quarterly performance reports across Wallet activation Channels to track target achievement.
- Relates with field sales officers to resolve/escalate issues so set targets are achieved.
- Ensures prompt resolution of issues/enquiries to satisfy internal customers to ensure the Bank is Top 3 in customer service.
- Maintains security of information in line with the principles and policies in the Information Security Handbook.
- Mine and pool customer data to track behaviors and design strategies for engagement.
- Online marketing and customer acquisition.
- Data mining and interpretation for business development.
- Responsible and accountable for risk management of his/her business.
- Work with the BUs to identify new markets that present opportunities for business.
- Consistently review the existing Products/Channels (monthly, Quarterly and Annually).
- Attend and make presentations at various SBUs monthly/quarterly performance review sessions.
- Be a part of the technical implementation of products and channels by contributing to design, participation at UATs and Pilot Testing Exercises.
- Design Business Requirement Documents for implementations.
- Increase value derived from customer by devising strategies and processes that encourage upwards migration across Firstmonie Wallet Tiers.
- Carry out other responsibilities as assigned by the Head, Personal Banking.
- Develop & implement strategies for the effective monitoring/tracking of Products.
- Work closely with M&CC, BU and other stakeholders to ensure FirstBank’s Consumer
- products are highly visible in the market.
- Coordination of market storms and other marketing drives to acquire new accounts.
- Initiate promotional activities/schemes in conjunction with reputable auto & equipment
- vendors that are aimed at selling these products in a smart and creative manner.
- Serve as a contact person for resolution of acquisition channel issues/challenges.
Requirements
Education:
- Minimum Education: First Degree in any relevant discipline.
- Higher degrees /MBA/professional certifications compulsory
Experience:
- Minimum experience: 2 years of general banking experience.
Key Competency Requirements
Knowledge:
- Extensive knowledge of competitor products and their application
- Banking structure, policies and procedures.
- Core Business Processes
- Data Gathering and Analysis
- Regulatory Compliance
- Project Management -Agile Methodology
- Banking Operations
- Extensive knowledge of FirstBank’s services/products
- Relationship management with Field force
Skill / Competencies:
- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
- Interpersonal skills
- IT and Computer appreciation
- Communications skills (written and oral)
- Selling and marketing skills
- Must be self-solution driven, proactive and have acceptable knowledge of the business environment
- Attention to details
- Reasoning and Analytical Skill.
Application Closing Date
25th November, 2024.
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3). Account Relationship ManageProduct Manager, Current and Domiciliary Products
Job Identification: 1215
Location: Lagos
Job Type: Full-time
Duties & Responsibilities
- Managing day-to-day portfolio activities, analyzing sales methods and costs, facilitating project reviews and analyzing key performance indicators.
- Managing current and domiciliary account variants which involves constantly evaluating the effectiveness of the product, design contest/initiatives/value build up in existing accounts and make necessary changes in the product depending on the market requirement.
- Support Branches, SBUs, Sales and Channels by providing product clarifications whenever inquiries are made.
- Support low performing Strategic Business Units in resolving their issues and providing product solutions thereby bringing them up the curve.
- Knowledge Management – Designing and update of Frequently Asked Questions (FAQs) and uploading the same on the portal to assist business units.
- Delivering training to our internal customers (Branch/Sales/Channel to meet the needs of the customer and thereby increased balances.
- Work with Treasury Department on the interest rates for domiciliary accounts to ensure our rates are highly competitive
- Design value proposition for individual segments such as mass market, affluent and HNI customers to ensure increased product intake and liability growth.
- Develops and monitors specific marketing campaigns (working with other relevant teams) to leverage market opportunities to ensure growth of low-cost current and domiciliary liability portfolio
- Drive and implements Bank-wide strategies to ensure product uptake, increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
- Leverage on partnerships and marketing campaigns to drive customer loyalty to achieve customer retention and on current and domiciliary portfolio growth
- Drive product development and management of current and domiciliary products to achieve product optimization and Profit generation.
- Cost control management and income maximization on current and domiciliary products to drive revenue generation
- Ensure resource planning and coordination for proper and timely job execution
- Ensure external and internal resource management to ensure expenditure is in line with the business plan.
- Mine and pool customer data to track behaviors and design new initiatives for engagement
- Engage EDMTA and M&CC for Online marketing to enhance customer acquisition.
- Data mining and interpretation for business development.
- Responsible and accountable for risk management of the business.
- Work with the SBUs to identify new markets that present opportunities for Business.
- Consistently review the existing Products (Weekly, Monthly, Quarterly and Annually).
- Attend and make presentations at various SBUs monthly/quarterly performance review sessions.
- Timely preparation and dissemination of performance report, research and analytics.
- Preparation of Business requirement documents for new initiatives on existing and new product development.
- Ensure the profitability of existing and new products.
- Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions.
- Oversee Consumer Products life cycle, from inception to launch, to evaluation and refinement.
- Develop & implement strategies for the effective monitoring/tracking of Products.
- Work closely with M&CC, SBU and other stakeholders to ensure the products are highly visible to both internal and external customers.
Requirements
Education:
- Minimum Education: First Degree in any relevant discipline. Post graduate qualification in Business Administration and related certifications in Digital Product Management, Business & Data Analytics would be an advantage.
Experience:
- Minimum experience: 2 years of general banking experience.
Key Competency Requirements
Knowledge:
- Extensive knowledge of competitor products and their application
- Banking structure, policies and procedures.
- Core Business Processes
- Data Gathering and Analysis
- Regulatory Compliance
- Project Management -Agile Methodology
- Banking Operations
- Extensive knowledge of FirstBank’s services/products
- Relationship management
Skill / Competencies:
- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
- Interpersonal skills
- IT and Computer appreciation
- Communications skills (written and oral)
- Selling and marketing skills
- Must be self-solution driven, proactive and have acceptable knowledge of the business environment
- Attention to details
- Reasoning and Analytical Skill.
- Performance Measurement & Assessment Skill
- Supervisory Skills
Application Closing Date
25th November, 2024.
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4). Team Lead, Personal Banking (Secured Lending)
Job Identification: 1189
Location: Lagos
Job Type: Full-time
Duties & Responsibilities
- Manages and supports existing business relationships while sourcing additional business prospects.
- Researches to identify prospective employees of corporations.
- Actively guides the efforts of the sales force.
- Develop and implement marketing strategies to promote products and services within the boundaries of approved budget.
- Serves as an advisor and business partner to the sales force.
- Conduct product training on workplace banking products.
- Undertake proposition & product pitch and organize periodic employee engagement sessions in approved Workplace Banking schemes/employers.
- Maintains and submit reports for business development activities as well as management reporting.
- Responsible and accountable for risk management of his/her business & portfolio.
- Work with the SBUs to identify new markets that present opportunities for Business.
- Consistently review the existing Products (monthly, Quarterly and Annually).
- Attend and make presentations at various SBUs monthly/quarterly performance review sessions
- Attend joint marketing calls with relevant BUs to provide adequate product and marketing support.
- Ensure the profitability of existing and new products.
- Ensure that all consumer asset products have NPLs within tolerance level (currently 5% of the total products portfolio).
- Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales.
- Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions.
- Oversee Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
- Carry out other responsibilities as assigned by the Head, Personal Banking.
- Develop & implement strategies for the effective monitoring/tracking of Products.
- Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer products are highly visible in the market.
- Initiate promotional activities/schemes in conjunction with reputable OEMs – auto, home appliances, device vendors that are aimed at selling these products in a smart and creative manner.
- Establish and maintain close business collaborations with Corporate & Commercial Banking RMs, to increase Payroll/Workplace Banking share within their managed key account segments.
Job Requirements
Education:
- Minimum Education: First Degree.
- Post graduate qualification in Business Administration and related certifications in Digital Product Management, Business & Data Analytics would be an advantage.
Experience:
- Minimum Experience – 5 years of general banking experience.
Application Closing Date
22nd November, 2024.
Note: Only shortlisted applicants will be contacted.
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5). Subsidiary Auditor
Job Identification: 1210
Location: Lagos
Employment Type: Full-time
Duties & Responsibilities
- Participates in the risk-based internal audit review of Subsidiaries.
- Assists in executing effective risk assessment of the subsidiaries and provide input into the annual /quarterly audit plan for Board approval.
- Support in developing a systematic and disciplined approach for the Unit’s internal audit performance standards by implementing appropriate risk-based methodologies and auditing frameworks.
- Ensures the audit area(s) assigned is delivered within cost and time budget.
- Continually assesses, evaluates, and reports to the Team Lead, Subsidiaries Audit on emerging issues, industry trends and events affecting the Bank/ Subsidiaries, to enable the development of pro-active controls and monitoring mechanisms.
- Participate in the preparation of draft Terms of Reference, Audit Working Plan, Engagement budget etc. and partakes in all formal audit meetings (including exit and entry) with clear deliverables and communication strategy.
- Provides support role to the Team Lead in the execution of audit assignments and ad-hoc projects.
- Conducts process documentation, Walkthrough documentation, and test of control and procedures during fieldwork
- Reviews documents, prepares work papers and Issues Summary for the Team Lead’s review.
- Participates in the preparation of draft final reports to the Board of Directors of Subsidiaries
- Evaluates the adequacy and effectiveness of internal control system in the Subsidiaries.
- Assists in conducting investigations and report on violations of policies.
- Participate in Knowledge sharing sessions.
- Comply with the principles and policies in the Information Security Handbook
Requirements
Education:
- Minimum Education: First Degree preferably in a Business-related degree; Professional certification, ACA, ACIB, etc.; Higher degree MBA, MSC (additional)
Experience:
- Minimum experience – 2 years in General Banking and Audit
Application Closing Date
19th November, 2024.
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6). Team Lead, Subsidiaries Audit
Job Identification: 1209
Location: Lagos
Employment Type: Full-time
Duties & Responsibilities
- Manages the risk-based internal audit review of Subsidiaries and ensures compliance with approved plans.
- Supports in executing effective risk assessment of the various businesses/subsidiaries and provides input into the annual/quarterly audit plan for Board approval.
- Provides first line support for the Unit Head, Subsidiaries Audit to conduct a risk-based audit that ensures focus on strategic areas of the Business.
- Assists in developing a systematic and disciplined approach for the Unit’s internal audit performance standards by evolving process improvement frameworks.
- Supervises Team Members on Audit assignments and provides first level quality assurance review of team output and ensure knowledge sharing and on the job coaching of team members
- Continually assesses, evaluates, and reports to the Unit Head, Subsidiaries Audit on emerging issues, industry trends and events affecting the Bank and Subsidiaries to enable the development of pro-active controls and monitoring mechanisms.
- Coordinates and provides leadership, guidance and support to the team in achieving the engagement timelines and budget.
- Oversee the activities of team members in the implementation of the Audit Terms of Reference and ensure meeting up with the reporting deadline.
- Develops and communicates Draft Audit Terms of Reference to Auditees’ Management and participate in formal audit meetings (including kick off and close out) with clear timelines.
- Examines and evaluates the adequacy and effectiveness of the system of internal controls in Subsidiaries.
- Monitors departments’ Profit & Loss account heads; Review of general ledger balances; review of processes, policies and procedures, conducts special Investigation and report breaches.
- Reviews the reliability and integrity of financial and operating information and evaluates techniques used to identify measures, classify and report such information.
- Reviews team members’ process documentations, walkthrough documentation, Test procedures work papers and implements quality assurance and improvement programs.
- Coordinates the preparation of audit work plan, issue summary log and draft audit report.
- Engages Heads of departments and Unit Heads of Subsidiaries to ensure efficiency and effectiveness of audit sessions and follow-up
- Represents the Internal Audit Department/Head Subsidiaries on special projects
- Engages Management of Bank / subsidiaries and act as liaison between audit department and auditee to ensure effective flow of communication.
- Comply with the principles and policies in the Information Security Handbook
Requirements
Education:
- Minimum Education: First Degree / HND in any discipline plus Professional certification, ACA, ACIB etc.; Higher Degree (nice to have)
Experience:
- Minimum experience – 10 years in Audit, Internal Control, Banking Operations and Credit.
Deadline: 19th November, 2024.
How to Apply: Interested and qualified candidates should use the links below to apply: