Company Info
Nomba, formerly known as “Kudi.ai,” is a chatbot introduced in 2017 with a focus on addressing financial needs through social apps. Over time, Nomba has transformed into a platform that enables local businesses to serve as community banks, providing essential financial services like cash withdrawal, transfers, and bill payments to all Nigerians, particularly those residing in underserved areas. Currently, Nomba facilitates monthly payment transactions exceeding $500 million.
1). POS Support Associate
Location: Abeokuta, Ogun
Employment type: Full-time
Job Description
- Point of Sale terminal are vital tools in our journey to making financial services accessible and affordable.
- At Nomba we strive to give our Agents an outstanding customer experience and that is where you come in – we are looking to hire a POS Support Associate to help us in giving our Agents that outstanding experience.
- As our POS Support Associate, you will work as a member of a technical support team, and will directly report to the Head of POS Operations. You will be responsible for providing support for POS hardware and Software issues for our Agents within the focus region.
About the Role
You will be responsible for:
Terminal Repairs:
- Diagnose and Repair faulty Terminals (software & hardware issues)
- Liaise with the Sales team to carry out retrieval of faulty terminals for repairs
- Maintain all POS repair equipment and ensure they are in good working condition
Issue Resolution:
- Provide on-site, off-site and telephone support for Agents to provide quick resolution to problems
- Ensure the adherence to SLA’s for terminal repairs
- Effectively manage complaints for walk-in Agents
POS Deployment & Inventory Management:
- Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment within focus region.
- Receive new Terminals at regional hub, ensuring correct stocktaking
- Record all stock received and inventory movement at regional hub.
- Organize and maintain inventory and storage area for the assigned hub.
About You
- A Bachelor’s Degree in Business or any related discipline from an accredited university.
- 2+ years of hands-on experience in Sales Operations and or Agent Operations.
- Able to manage tasks effectively and act professionally within the workplace and with customers.
- Proficiency with Microsoft Office Suit
- Experience in configuration, installation of software and hardware products is a plus
- Problem-solving capabilities to create meaningful strategies to improve agent and team quality.
Application Closing Date
Not Specified.
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2). POS Support Associate
Location: Warri, Delta
Employment type: Full-time
Job Description
- Point of Sale terminal are vital tools in our journey to making financial services accessible and affordable.
- At Nomba we strive to give our Agents an outstanding customer experience and that is where you come in – we are looking to hire a POS Support Associate to help us in giving our Agents that outstanding experience.
- As our POS Support Associate, you will work as a member of a technical support team, and will directly report to the Head of POS Operations. You will be responsible for providing support for POS hardware and Software issues for our Agents within the focus region.
About the Role
You will be responsible for:
Terminal Repairs:
- Diagnose and Repair faulty Terminals (software & hardware issues)
- Liaise with the Sales team to carry out retrieval of faulty terminals for repairs
- Maintain all POS repair equipment and ensure they are in good working condition
Issue Resolution:
- Provide on-site, off-site and telephone support for Agents to provide quick resolution to problems
- Ensure the adherence to SLA’s for terminal repairs
- Effectively manage complaints for walk-in Agents
POS Deployment & Inventory Management:
- Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment within focus region.
- Receive new Terminals at regional hub, ensuring correct stocktaking
- Record all stock received and inventory movement at regional hub.
- Organize and maintain inventory and storage area for the assigned hub.
About You
- A Bachelor’s Degree in Business or any related discipline from an accredited university.
- 2+ years of hands-on experience in Sales Operations and or Agent Operations.
- Able to manage tasks effectively and act professionally within the workplace and with customers.
- Proficiency with Microsoft Office Suit
- Experience in configuration, installation of software and hardware products is a plus
- Problem-solving capabilities to create meaningful strategies to improve agent and team quality.
Application Closing Date
Not Specified.
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3). Regional Manager (South West)
Location: Ibadan, Oyo
Employment type: Full-time
About the Role
- The Regional Manager will be responsible for formulation and implementation of the Sales Strategy for all our products and services at Nomba, making Sales forecasts in line and drive visible revenue growth.
- The ideal candidate should be kept abreast of Fintech industry, market trends, competition and regulatory activities. Will be required to build and maintain quality relationships with customers,
- Business Managers, internal & external stakeholders.
- The candidate must possess strong Leadership, problem-solving, negotiation and persuasion skills.
- He/She must be a team influencer that is able to motivate and ensure a highly effective team of State Sales Coordinators.
Responsibilities
- Responsible for driving expansion and revenue growth via various business verticals (Acquiring, Agency Banking) in the assigned Region.
- Drive the achievement of direct sales month-on-month for agents and merchants and grow network exponentially.
- Ensure 100% retention of acquired customers to foster recurring sales and revenue.
- Manage partners/Super aggregators and sales through all channels to boost and achieve sales targets.
- Provide operational support for Partners, Merchants and Agents to reduce dowtimes and meet SLAs for service restorations.
- Recommend Initiatives aimed at driving the bottomline through marketing activities for new Business opportunities. Make budgets for these exercises where/when necessary.
- Formulate and execute Business Strategy in assigned Region.
- Manage and provide leadership for State Coordinators, Support teams, and all Regional Staff.
- Set activity and revenue targets for State Coordinators on a monthly basis.
- Review and Evaluate Sales Performance, Analyze data and provide periodic reports as
- required by the Business.
- Devise strategy to proactively ensure competitiveness in the marketplace.
- Monitor factors impacting sales performance in the assigned region and give recommendations for improvement.
- Ensure performance management, coaching & mentoring for all line reports.
- Provide administrative oversight for all Regional Employees and manage the Regional Office the efficient running of the Regional Office.
Key Result Areas
- Number of new leads generated and converted for Business Expansion
- Achievement of current Revenue Targets
- Transaction Volume/Count of Current & Repeated Sales
- Customer retention rate – Lifetime value of our Agents & Merchants
- Marginal incremental Revenue month-on-month
- Growth in channel sales network
- Terminal Activity Ratio for Agents & Merchants
Academic Requirements
- B.Sc / HND in Business, Marketing, and any related course.
- Relevant prior experience of 4 – 6 years in Agency Banking in a FINTECH, or knowledge of the
- Financial industry.
- In depth understanding of the payment industry.
- Adept knowledge of Sales and Business Expansion.
- Business Analytics and data presentation.
About You:
- Leadership: Influencing team to achieve better results.
- Strategy: Formulating & implementing/executing the best line of action(s) to achieve the best result.
- Business Acumen: In depth understanding of market trends, products & services.
- Negotiation & Persuasion: Excellent ability for acquiring and key customer retention.
- Motivation: Ability to influence team to deliver better results.
Application Closing Date
Not Specified.
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4). Quality Assurance Engineer
Location: Lekki, Lagos
About the Role
- We’re seeking an experienced Quality Assurance Engineer. As a QA Engineer, you will be responsible for ensuring our services are thoroughly tested and ready to serve customers.
- You will work with the test team to develop a deep understanding of the system architecture, help to conceptualize appropriate acceptance tests and automate them within our integration testing framework.
- You will be responsible for ensuring tests run smoothly and quickly and also ensuring that broken tests are rapidly directed to the responsible engineers for correction.
- The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take ownership of our integration testing needs. If you’re excited about this, join our team!
Responsibilities
- Ensure our services are thoroughly tested and ready to serve customers on web and mobile.
- Work with the test team to develop a deep understanding of the system architecture.
- Help to conceptualize appropriate acceptance tests working closely with PO’s.
- Translating user stories into test scenarios to deliver high quality software.
- Automate and run tests within our integration testing framework.
- Ensure tests run smoothly and quickly.
- Investigate and manage test failures effectively.
- Develop Test Documentation, Test Scripts, Test Suites (Sanity, Smoke, Regression).
- Create and maintain comprehensive tests within well structured automation test suites.
- Prepare and execute test cases based on established standard software testing techniques.
- Design reusable and maintainable automated tests.
- Able to work in an Agile environment and have working knowledge of Scrum, Kanban, Shift Left.
- Critical attention to detail and high level of accuracy.
- Working knowledge of TDD/BDD experience.
About You
- BSc or higher, especially in Computer Science/Mathematics
- 3+ years experience creating automated tests using Java, Selenium/Appium and Cucumber.
- 3+ years experience with automated API tests (e.g. REST-assured).
- 3+ years experience working with Microservices/Distributed systems.
- 3+ years experience with Linux/GNU environments, e.g. bash, sed, etc
- 3+ years experience with Python
- 3+ years experience with Github.
- 3+ years experience with API testing using Postman, Charles Proxy.
- 3+ years experience with SQL.
- 3+ years experience with CI/CD Deployment Practice, Tools
- Hands on experience generating automation test reports
- Able to clearly and effectively communicate issues throughout the team/organization.
Nice to Have:
- Exposure or hands on testing experience for payment terminals (P.D.Q hardware)
- Prior testing experience as software Developer in test
- Load testing/performance testing is highly desirable
Application Closing Date
Not Specified.
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5). Enterprise Sales Manager
Location: Lekki, Lagos
About the Role
- We are looking for a passionate and motivated Enterprise Sales Manager to join our awesome merchant acquiring team!
- In this role, you will primarily handle complex, large-scale merchant accounts and high value corporates.
- You will be relied upon to identify new opportunities to expand the market segment and drive business growth while also enabling increased revenue from existing accounts.
About the Role
- Identifying viable business opportunities; coordinating business generation activities.
- Developing customized targeted sales strategies for top enterprise merchants.
- Understanding client needs and offering solutions and support, answering potential client questions and follow-up call questions.
- Developing and sustaining prospective client database.
- Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals.
- Collaborating with leadership on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.
- Oversee customer relationship management (CRM) of key merchant accounts
- Identify business challenges, conduct competitive analysis, propose analytically grounded, well-researched solutions, and drive execution.
- Monitor emerging market trends and competitive intelligence across the fintech and financial services space.
- Owning & evolving the business development strategies outlining our target merchant,the right value propositions to win them and differentiate us competitively.
- Identify customer challenges, propose analytically grounded, well-researched solutions, and drive execution.
- Work with the Business Leadership to build, launch and scale multiple large partnerships (including strategy, partner selection, terms negotiation, and overall execution).
About You
- A minimum of First Degree in Business Administration, Economics, Marketing, or other related fields.
- 6 – 8 Years of experience in sales of financial products (B2B), Banks, FMCGs, FINTECHs.
- Extensive experience as a sales and business development expert.
- Experience building go-to-market partnerships with strategic partners.
- Ability to build and deliver on a strategic plan to grow partner revenue.
- Proven ability to develop good relationships, internally and externally, and build upon those relationships to scale sales and partnerships.
- Experience negotiating deals of various sizes and complexities.
- Experience selling solutions to business decision-makers.
- Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met.
- Ability to plan and manage at both the strategic and operational levels.
- Ability to draft, decipher and negotiate business or product offerings.
- Complete understanding of contemporary business and market trends.
- Possess a sizable network of potential top merchants.
- Effective communicator with great attention to details.
- Good analytic, critical thinking and research skills.
- Proficiency in MS Office Suite (Excel, PowerPoint & Word).
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: