Front Desk and Customer Service Officer at Liveyourdream Consulting

Liveyourdream Consulting established in 2015 is a household name in the provision of efficient consulting services in Nigeriacontrolling a significant proportion of service opportunities in each area of our operations helping companies to grow with our expert services.

Title: Front Desk and Customer Service Officer

Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Description 

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls, redirect them or keep messages
• Receive letters, packages, etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels, etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules, etc.)
• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Good Knowledge of company’s products for prompt response to customer enquiries
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements

• A Bachelor’s Degree preferred
• 3 to 5 years’ prior experience, preferably in construction industry
• Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel)
• Exceptional writing, editing, and proofreading skills
• Excellent organization and time-management skills
• Proven experience as an executive assistant or other relevant administrative support experience.
• Ability to organize a daily workload by priorities.
• Must be able to meet deadlines in a fast-paced, quickly changing environment.
• A proactive approach to problem-solving with strong decision-making skills.
• Professional level verbal and written communications skills.

Deadline: 12th June, 2024.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the email.