Front Desk/Customer Care Officer at CHIKA’S Wholefoods Africa Limited

CHIKA’S Wholefoods Africa Limited is on a mission to create Africa’s leading snack brand, crafting snacks with the finest ingredients, ethical practices, and a commitment to good causes, bringing joy to families across the continent. Our efforts extend beyond snacks as we strive to uplift communities by empowering young girls, fostering their growth into successful women of tomorrow. Through our snacks and initiatives, we aim to make a positive impact on society, promoting both delicious treats and social progress.

Title: Front Desk/Customer Care Officer

Location: Wawa, Ogun

Employment Type: Full-time

Job Description

• Communicating with customers through various channels.
• Ensure customer satisfaction and provide professional customer support.
• Handle customer complaints, provide appropriate solutions within record time.
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts and file.

Qualification / Skills Required

• Degree in Mass Communication or relevant discipline
• Minimum of 3 years work experience
• Familiarity with CRM systems and practices
• Experience working in similar role
• Female Candidate preferred
• Strong written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.