Front Desk/Customer Service Officer at Gosslink Engineering Limited

Gosslink Engineering Limited, founded on June 6, 2008, is one of Nigeria’s most professional engineering services firms. The company’s efforts are focused on becoming a prominent player in the Electrical, Power, and Facilities Engineering fields, with a significant presence in mechanical engineering as well.

Title: Front Desk/Customer Service Officer

Location: Ikoyi, Lagos

Employment Type: Full-time

Job Summary

• The ideal candidate shall be the very first point of contact to our walk-in or Mobile customers.
• She will be required to provide a first class customer service experience on all issues relating to the company and our Metering Subsidiary.

Job Description

• Ensure maintenance of proper office protocol in receiving visitors.
• Provide effective reception management with first class customer service at all times.
• Ensure prompt payment of all utility bills at all the company locations to avert service failure.
• Handle complaints; provide appropriate solutions and alternatives within the time limits on behalf of the company.
• Handle all incoming calls and mails and route them appropriately.
• Selling of cards to generate token for electricity via POS.
• Sending of payment advice to customers for payment
• Resolving of all customers complains on the meters installed
• Maintain good office ambience of company’s location while overseeing the activities of cleaners and security guards.
• Keeping records of Walk in guest, customer interactions, transactions, comments, and complaints.
• Provide clear and direct communication to all support staff such as cleaners and security guards on performance expectations, productivity and accountability for optimal performance.
• Provide office consumables (stationeries, toiletries and water) for office use. And ensure availability of these items at all times.

Requirements

• Candidates should possess OND / HND qualifications with 1 – 2 years relevant work experience.

Knowledge, Skills and Abilities

• She must be soft spoken and well mannered
• She must have good proximity to Ikoyi-Victoria ,Island
• She must be familiar with Microsoft office suites
• Candidates with educational background relating to secretarial or administrative functions shall be preferred.

Deadline: 20th September, 2023.

How to Apply: Interested and qualified candidates should forward their well-drafted Cover Letters and Resumes to: [email protected] using the Job Title as the subject of the email.