Company Info
IBIC Investment Holdings is a leading Pan-African investment company with major interests in real estate, digital currencies, agriculture, and hospitality. Our approach is to take up active roles in every company we invest in, with a mindset of providing leadership that fosters value and growth. The ultimate goal is to deliver superior value to our chosen markets.
Title: Front Desk Executive
Location: Lekki, Lagos
Employment Type: Full-time
General Key responsibilities
The Front Desk Executive is responsible for the following:
- Act as the first point of contact for guests and employees
- Provide excellent customer service delivery to clients.
- Responsible for maintaining sanitation and orderliness of the company reception area at all times.
- Deal with all enquiries in a professional and courteous manner, in person and on the telephone.
- Receive In-coming mails/correspondence, registration of such documents and redirecting it to the appropriate staff.
- Maintain staff attendance register.
- Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
- Conduct basic security checks throughout the day and report concerns to the OPM
- Report any maintenance issues immediately to the GM including all furniture, fittings and equipment around the reception area.
- Adhere to instructions given by management and ensure that all policies regarding office support and administration are adhered to.
- Oversee all admin related procurements i.e. stationeries, provisions etc.
- Update appointment calendars and schedule follow-up appointments.
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognized and operate with a sales attitude and promotes the hotel brand’s loyalty scheme
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities to customers and walk-in guests.
- Comply with departmental objectives, work schedules, budgets, policies, and procedures
- Maintain a professional and smart appearance at all times
- Have current knowledge of GR products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all other departments
- Monitor staffing levels to meet cover business demands
- Escalate staff performance issues to FDM
- Comply with security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Maintain front desk office supplies and equipment.
- Manage budgets, records, and contracts.
- Maintain proper overtime sheet
- Assist with other departments, as necessary
- Efficiently perform front desk activities including bookings, appointments, phone calls, and emails.
- Perform administrative duties such as filing and updating records
- Update all property listings to reflect current occupancy status.
- Respond to customer inquiries, residents’ needs and complaints, ensuring timely resolution for all.
- Process invoices, receipts and updates on all electronic platforms and software.
- Send in timelyreports.
- Conduct daily drills with housekeeping, laundry and other units and ensure proper conduct and compliance of staff.
- Disbursement of cash for petty expenditures and proper recording.
- Daily reporting on revenue and occupancy status to your line Manager via mail.
Measures of success
Your success will be measured by:
- Absence of errors in Invoices and bookings
- Ability to generate positive reviews from residents.
- Efficient use of departmental resources.
- Response/turnaround time on Email, Airbnb and Expedia platforms.
- Absence of missed calls on the business telephone line.
- Timely update of reservation calendar schedule.
- Compliance to SOP.
Qualifications
- Applicants must have a Post-secondary Degree (OND, B.Sc or equivalent required)
- 0 – 2 years of previous experience working in customer service role or the hospitality industry
- Strong guest-focused and ownership mentality
- Attention to detail
- Possess excellent leadership skills, communication skills, and multitasking skills
- Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
- Knowledge of one or more additional/foreign languages is preferred.
Salary
N70,000 – N100,000 Monthly.
Deadline: 19th February, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.