Front Desk Officer/Customer Service Representative at Gems Communications Limited

Gems Communications Limited stands as a native outdoor advertising enterprise, officially established to provide top-tier, comprehensive marketing and communication solutions to discerning clients within Nigeria and even beyond its borders. Operating at the forefront of technology, the company has embraced full computerization across all its operations.

Title: Front Desk Officer/Customer Service Representative

Location: Lagos

Employment Type: Full Time

Job Description

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages, etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Generate sales leads
• Build sustainable relationships and trust with prospects through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Closely work with client service team to meet sales targets and call-handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage clients
• Liaison with stakeholders: client services team, clients, IT, head of departments and CEO etc.
• Auxiliary function (applicable to all staff)

Salary Range
N100,000 – N150,000 / month.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.