Front Desk Officer – Shortlet at Invent Alliance Limited

Invent Alliance Limited is a company specialized on creation of multi-sectoral and multi-disciplinary business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles.

Title: Front Desk Officer – Shortlet

Location: Lagos

Job Type: Full-time

Job Duties and Responsibilities

• Welcome and greet guests
• Answer and direct incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in and confirm relevant guest information
• Verify guest’s payment method and confirm payment
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, and accurately post charges to guest rooms and house accounts
• Receive and transmit messages to guests
• Retrieve mail, packages, and documents such as faxes for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Manage conference room bookings and scheduling
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area

Education, Skills and Experience

• Bachelor’s Degree in a related field or HND
• Guest/customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Numeracy skills
• Administrative skills

Key Competencies and Qualities:

• Customer service orientation
• Attention to detail and accuracy
• Planning and organizing
• Ability to multitask and prioritize
• professional appearance and attitude
• Effective verbal and written communication skills
• Ability to handle stress and stay calm under pressure
• Conflict resolution skills
• Decision making and judgment skills
• Team work
• Flexible regarding work schedules
• Ability to respond appropriately to diverse customers and guests
• Candidate must reside around Lekki – Ajah axis.

Salary Range
N50,000 – N100,000 / month.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email