Company Info
StrongMas Auto Limited was established in 2015 as a company limited by share for auto dealership. Since its operations begun, the company has enjoyed continued success due to its reliable and stable reputation amongst clients.
Title: Front Desk/Service Advisor/Admin Support Officer
Location: Ajah / Sangotedo, Lagos
Employment Type: Full-time
Job Description
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Ensure reception/toilet area is tidy and presentable with all necessary materials.
- Carrying out weekly post service follow up calls to customers in order ascertain if their concerns on vehicle repairs has been finally resolved.
- Carrying out weekly service reminder calls to customers to book them in to visit the workshop.
- Managing Strongmas service appointment booking system by consistently booking in clients from company database to generate jobs and revenue for the workshop.
- Work closely with Service Advisor to receive client’s complaint/vehicles and recommend possible solutions as well as convince clients to carry out the recommendations.
- Work closely with Service Advisor to ensure that all customer information is regularly keyed into the system and Strongmas customer database is consistently updated.
- Work closely with Service Advisor to translate all customer-reported problems to actionable work orders for technicians to complete.
- Work closely with Service Advisor to profile clients, inspect vehicles and prepare/deliver repair estimates for the recommended job, thereby achieving client satisfaction and profitability.
- Work closely with Service Advisor to ensure that customers are received in a timely/friendly manner and detailed notes/walk -around inventory record signed by the customer is taken upon vehicle reception.
- Work closely with Service Advisor to provide timely update position/explanation on job progress/picture & video reports to customers and providing suggestion for future maintenance thereby achieving customer satisfaction.
- Work closely with Service Advisor to maintain electronic and / or paper records of completed service work.
- Work closely with Service Advisor to carry out payment reconciliations, provide billing/invoice statements and explaining invoice details vis-à-vis receiving payment from customers for services rendered and issuing gate pass for all paid transactions.
- Work closely with Service Advisor to schedule/book appointments, arrange vehicle drop-off, and vehicle pick-up.
Requirements
- Candidates should possess a Bachelor’s Degree qualification with 3 – 5 years work experience.
Salary
N100,000 – N150,000 / month.
Deadline: 30th April, 2023.
How to Apply: Interested and qualified candidates should send their Resume and Applications to: [email protected] and copy: [email protected] using the Job Title as the subject of the email.