Front Office Agent at Protea Hotel

Protea Hotel by Marriott Lagos Kuramo Waters – Enjoy stunning beachfront views from our hotel on Kuramo Beach; this tranquil retreat is suitable for both business and pleasure travellers. We promise a retreat that keeps you in touch with the world while giving a pleasant break with state-of-the-art guest rooms and facilities. We have 60 luxury rooms with in-room tea/coffee making amenities and turn down services.

Title: Front Office Agent

Location: Victoria Island, Lagos

Employment Type: Full-time

Job Description

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests’ needs, and resolving their problems and complaints.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Up-selladditional facilities and services, when appropriate
• Maintain updated records of bookings and payments.

Requirements

• Degree in Hotel Management is a plus
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Opera, etc.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills.

Deadline: 10th December, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.