Company Info
Mid sized business
1 to 50 Employees
Food Concepts first opened its doors in 2001. Our goal has always been clear and focused: to revolutionise the food business in West Africa while providing exceptional satisfaction to our stakeholders.
Food Concepts first opened its doors in 2001. Our goal has always been clear and focused: to revolutionise the food business in West Africa while providing exceptional satisfaction to our stakeholders.
1). Recruitment Officer
Requisition ID: 1361
Location: Lagos
Job Type: Full time
Report to: Human Resources Manager
Department: Human Resources Department
Job Purpose
- To assist with Talent Acquisition and selection functions in the organization
Core Responsibilities and Key Result Areas
- Recruitment and Selection Functions
- Source for applicants by researching and contacting colleges, employment agencies, other recruiters, social media, professional networks, job boards and internet sites;
- Determine job analysis by studying job descriptions and candidates’ qualifications.
- Determine applicant qualifications by reviewing CV/Resumes; analysing responses; verifying references; comparing qualifications to job requirements.
- Supervise aptitude Test, collate results and input information of successful candidates in the database.
- Keep track and update talent pool of experience hire and Graduate Trainees for Operations (Chicken Republic and Pie Express)
- Assist in placing adverts for all internal and external vacancies and recruiting all entry level positions.
- Build strong online presence as a recruiter on LinkedIn, Indeed, social media and professional networks to attract prospective talents to the organization.
- Handle all administrative arrangements relating to the recruitment and selection process, including arranging tests and providing suitable arrangements for applicants with special needs.
- Assisting in developing and implementing effective recruiting and hiring procedures and practices based on several factors like company performance, market economy, competitor’s performance, etc.
- Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.
- Perform any other duties as requested by the Head of Department.
- Ensure adequate compliance to all company policies, internal control processes and approved processes
Key Performance Indicators
- Quality of candidates
- Success rate of scheduled interviews
- Rate of compliance with company recruitment policy
Decision Expectations:
- Ensure all due correspondences, memos, reports and certificates are tracked in each employees files
- Create and manage the HR Database
Job Specifications
- A good First Degree in Human Resources, Business Administration, or related discipline
- Membership of CIPM, HRCI or any other related professional degree is an added advantage
- Minimum of 2 years’ experience in a similar role is required
Knowledge Requirements:
- Knowledge of QSR/ Food Industry Trends and processes
- Knowledge of Recruitment & Selection
- Demonstrates Negotiation Skills
Working Conditions:
- Jobholder typically work 40 hours per week, Monday to Friday, although some roles may involve weekend or evening work. This role is largely office-based, and typically involves constant search for qualified candidates to fill vacant roles from time to time.
Deadline: Not Specified.
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2). Shift & Assistant Manager (Graduate Trainee)
Requisition ID: 1415
Location: Lagos Mainland, Lagos
Grade Level: 2-3
Department: Operations Department
Reports to (Title): Restaurant Manager
Direct Reports: Team Members
Employment Type: Full-time
Job Purpose
- To deliver operational excellence in Operations, Financial Planning and Control, Customer Service, People Development and Sales Building.
Key Duties and Responsibilities
Operations Health & Safety, Loss Control:
- To carry out QSC (Quality, Service & Cleanliness) checks including meat cook outs. Completion of the daily planner tool.
- To ensure regular travel paths to monitor shift control and to identify and correct service, product or quality issues.
- To ensure all food and equipment is prepared in time for the restaurant opening or ensure that all food products and equipment are stored in the correct manner prior to closing the restaurant in the evening.
- To draw up and implement staff positioning plans through a shift.
- To report all Health & Safety issues to the Restaurant Manager
- Adhere to all policies and procedures.
Business Planning and Financial Control:
- Manage safe controls and ensure all cash is accounted for within the Company Cash Policy.
- To ensure that supervisors implement the stock level control system and maintain stocks correctly.
- Complete daily, weekly and monthly preventative maintenance checks.
- Ensure compliance to portion sizes and waste target.
Customer Service:
- Be a role model for great Customer Service “lead by example”
- Monitor service quality in terms of ordering procedures, and order accuracy of front counter staff.
- Resolve customer complaints promptly.
- Monitor staff to provide Gold Standard service.
People Management:
- Provide on-the-job training to new staff and corrective training to all staff.
- Develop staff members’ skills and workstation proficiency toward Service Expert level.
- Listen to staff issues and bring to the attention of the Restaurant Manager/ Area Manager or encourage staff to bring up any issues at staff meetings.
Sales Building:
- Ensure selling up practices are used.
- Brief staff on promotional activity.
- Provide restaurant management with ideas on staff incentives.
- Recognise and acknowledge regular customers to ensure continued return to the restaurant.
Key Performance Indicators
- Team working
- Leading Change
- Customer Focus
- Development of Others
- Communication
- Teamwork
Job Specifications
- B.Sc / HND in any discipline
- A Minimum of 0-2 years of experience in similar role.
Knowledge Requirements:
- To manage shift within the restaurant as detailed by the Restaurant Manager/ Area Manager and Maintaining the highest possible standards of customer service, product quality and restaurant cleanliness.
Working Conditions
- You are to work as a full-time employee. Official hours of work will be determined by the dynamics of the business.
Application Closing Date
Not Specified.
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3). Shift & Assistant Manager (Graduate Trainee)
Requisition ID: 1416
Location: South South
Grade Level: 2-3
Department: Operations Department
Reports to (Title): Restaurant Manager
Direct Reports: Team Members
Employment Type: Full-time
Job Purpose
- To deliver operational excellence in Operations, Financial Planning and Control, Customer Service, People Development and Sales Building.
Key Duties and Responsibilities
Operations Health & Safety, Loss Control:
- To carry out QSC (Quality, Service & Cleanliness) checks including meat cook outs. Completion of the daily planner tool.
- To ensure regular travel paths to monitor shift control and to identify and correct service, product or quality issues.
- To ensure all food and equipment is prepared in time for the restaurant opening or ensure that all food products and equipment are stored in the correct manner prior to closing the restaurant in the evening.
- To draw up and implement staff positioning plans through a shift.
- To report all Health & Safety issues to the Restaurant Manager
- Adhere to all policies and procedures.
Business Planning and Financial Control:
- Manage safe controls and ensure all cash is accounted for within the Company Cash Policy.
- To ensure that supervisors implement the stock level control system and maintain stocks correctly.
- Complete daily, weekly and monthly preventative maintenance checks.
- Ensure compliance to portion sizes and waste target.
Customer Service:
- Be a role model for great Customer Service “lead by example”
- Monitor service quality in terms of ordering procedures, and order accuracy of front counter staff.
- Resolve customer complaints promptly.
- Monitor staff to provide Gold Standard service.
People Management:
- Provide on-the-job training to new staff and corrective training to all staff.
- Develop staff members’ skills and workstation proficiency toward Service Expert level.
- Listen to staff issues and bring to the attention of the Restaurant Manager/ Area Manager or encourage staff to bring up any issues at staff meetings.
Sales Building:
- Ensure selling up practices are used.
- Brief staff on promotional activity.
- Provide restaurant management with ideas on staff incentives.
- Recognise and acknowledge regular customers to ensure continued return to the restaurant.
Key Performance Indicators:
- Team working
- Leading Change
- Customer Focus
- Development of Others
- Communication
- Teamwork
Job Specifications
- B.Sc / HND in any discipline
- A Minimum of 0-2 years of experience in similar role.
Knowledge Requirements:
- To manage shift within the restaurant as detailed by the Restaurant Manager/ Area Manager and Maintaining the highest possible standards of customer service, product quality and restaurant cleanliness.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: