Guest Experience Expert at Marriott International

Marriott International, located in Bethesda, Maryland, USA, is a significant global lodging firm with over 4,100 locations in 79 countries and revenues of approximately $14 billion in fiscal year 2014. Its origins may be traced back to J. Willard and Alice S. Marriott’s root beer stand in Washington, D.C., in 1927.

Title: Guest Experience Expert

Job Number 23192841

Location: Benin City, Edo

Job type: Full-time (Hybrid)

Brand: Protea Hotel

Position Type: Non-Management
Job Category: Rooms & Guest Services Operations

Description

• Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
• They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibilities

• No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
• Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance;
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online