Guest Service Agent at The Bible Society of Nigeria

The Bible Society of Nigeria holds membership within the United Bible Societies (UBS), an international fellowship of Non-Denominational Christian organizations. Their central mission revolves around translating the Holy Scriptures into languages accessible and comprehensible to people. Additionally, they engage in the production and distribution of scriptures in diverse formats, tailored to cater to varying individual needs. The society also orchestrates transformative initiatives that connect individuals with the scriptures, alongside fundraising efforts to support its endeavors.

Title: Guest Service Agent

Location: Palmgroove, Lagos

Employment Type: Full-time

Key Responsibilities
The successful candidate will among others do the following:

• The position manages guests’ reservations and attends to their enquiries and complaints promptly.
• He is responsible for the checking in and out of guests.
• He ensures guests’ privacy, and ensures guest complaints are promptly and adequately addressed.
• He ensures that daily sales report is transmitted to the management.
• He ensures comprehensive preparation of hand over note as shift report to another colleague to follow-up
• Ensure the hygienic condition of the guests’ rooms and promptly report of out of order rooms for quick action.
• Promptly address and report any noticed breach of the guest house values, standards and policies by any guest.

Personnel Specification

• The applicant must possess National Diploma in Social Sciences or Hotel and Catering Management with minimum of 2 years cognate experience from reputable hotels or guest houses.
• Must possess good interpersonal, communication and relational skills.
• Must possess ability to handle and solve customer’s problem promptly.
• Must be computer literate, a team player; flexible, not easily provoked, highly sensitive and security conscious, customer-centric and always hungry for and able to deliver timely results.

Deadline: 14th August, 2023.

How to Apply: Interested and qualified candidates should forward their Applications attaching a typed CV and photocopies of their Credentials to the “General Secretary / CEO” in writing or apply through e-mail via: [email protected] using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be invited for an interview.