Guest Service Agent (GSA) at Bolton White Group

Bolton White Group is a group of names in the hospitality industry. Across all of our business units, we offer excellent service. Our team works hard to offer world-class services to a wide range of clients. Bolton White Group is known for making sure that all of its business practises are in line with the best ones in the world.

Title: Guest Service Agent (GSA)

Location: Abuja (FCT)

Employment Type: Full-time

Position Summary

• Responds to communications fromguests,travel agents, and referral networks concerning reservations arriving by mail, telephone, or through acentral reservationsystem.
• Creates and maintains reservation records-usually by date ofarrivaland alphabetical listing prepares letters of confirmation and promptly processes anycancellationsand modifications.
• Additional duties may include preparing the list ofexpected arrivalsfor thefront office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
• Greet guests in an efficient, courteous and professional manner.

Duties

• Processes reservations by mail, telephone, or central reservation systems referral.
• Get vital information from guest to complete their profile i.e. email, telephone numbers, work or home address; place of work etc.
• Work in conjunction with housekeeping and other departments to ensure all rooms are clean and well-furnished to accommodate guests.
• Upsell additional facilities when appropriate
• Maintain up to date records of all guests in house.
• Check out guests at the end of their stay, check billing instructions and collect payment.
• Check in guests and provide information about the hotel. For instance: Restaurant, Gym, Business Centre tec.
• Knows the type of rooms available as well as their location and layout.
• Knows the sellingstatus, rates, and benefits of allpackagesplans.
• Knows thecreditpolicy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determinesroom ratesbased on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel’s policy onguaranteed reservationsandno-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue andoccupancyforecasts.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advance deposit requirements.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotesgoodwillby beings courteous, friendly, and helpful to guests, managers, and fellow employees.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• To be aware of all front office procedures and assist withreceptionduties when required.
• To be fully aware of and adhere to health andsafety,fireand bomb threat procedures.
• Perform any other work as and when assigned by the management.

Prerequisites
Education:

• A Bachelor Degree or its equivalent.
• Must speak, read. Write, and understand the English Language.

Experience:

• At least one year of work experience.
• Previous hotel-related experience is an added advantage.
• Experience inHotel software (Opera)and its functionalities.

Deadline: 15th October, 2023.

How to Apply: Interested and qualified candidates should send their photograph and CV to: [email protected] using the Job Title as the subject of the mail.