Company Info
Garden Top Hotel is a 4-star hotel that strives to continually anticipate the needs of its guests by providing outstanding great services, amazing amenities, and innovations that regularly go above and beyond their expectations.
Title: Guest Service Agent/Receptionist
Location: Festac, Amuwo Odofin – Lagos
Employment Type: Full-time
Job Description
- To ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
- To establish a courteous, helpful and friendly attitude to all guests at all times and to use guest names at every available opportunity. · To maintain a high standard in personal appearance and demeanour. ·
- To have a good working knowledge of all departments of the Hotel. · To have a full understanding of all equipment within the Front Office including Aremis, Quadranet, Paging Systems, Word and Email. ·
- To be familiar with all reservation tasks in order to cover this role if required. · To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions. ·
- To be well-informed of the ‘market; – all aspects of accommodation as well as traditional sales areas in F & B and other hotel services. ·
- To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up. ·
- To know and understand the current policies and procedures of the Hotel and Spa. ·
- To be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
- Ensure correct hand-over procedure of day’s business with regard to cover and cashiering. ·
- To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be familiar with how to rectify these and explain fully, adjusting if necessary. ·
- To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance.
Requirement
- Candidates should possess a B.Sc / HND qualification.
Deadline: 26th June, 2023.
How to Apply: Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.
Note: Please those residing with the Amuwo Odofin, Festac, Ago Palace and its environs should apply.