Hausa Speaking Contact Centre Agent at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services firm. Workforce Management Centre Limited (Workforce) was founded in July 2004 and has since established itself as Nigeria’s premier indigenous management and professional services consulting organisation. Drawing on its Deep Domain Expertise in the areas of organisational effectiveness and employee performance, the Company is well-positioned to help businesses in a variety of industries create long-term value for their stakeholders.

Title: Hausa Speaking Contact Centre Agent

Location: Yaba, Lagos

Sector: Banking

Job Description

• Handle customer complaints or inquiries via telephone, email or text messages.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Provide customers with needed information and support.
• Make outbound calls.
• Receive inbound calls.
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality.
• Contributes to team effort by accomplishing related results as needed.
• Utilize computer technology to handle high volume of calls.
• Work closely with Team leads, supervisors and call center manger to ensure synergy and all-time customer satisfaction.
• Adherence to call script and call center policies.
• Compile reports.

Qualifications and Requirements

• HND / BSc with a minimum of Lower Credit/Second class lower
• Only candidates with 0-2 years of relevant experience
• Applicants with at least 6 months contact center experience will be considered for the opening.

Pay

• N122,000 net monthly plus other benefits

Deadline: 3rd April, 2024.

How to Apply: Interested and qualified candidates should Click Here to apply online