Head, Customer Relationship Management at Job Village Nigeria

Job Village Nigeria – Our client, a reputable Commercial Bank in Lagos, is recruiting to fill the position below:

Title: Head, Customer Relationship Management

Location: Marina, Lagos

Employment Type: Full-time

Responsibilities

• Lead the team in the formulation of CRM strategies and programs and ensure that they stay aligned with the business’s overall objectives.
• Lead the entire CRM Team in project deployment, user support, system support, user administration and training.
• Identify continuous improvement opportunities for the Bank to ensure it maximizes the abilities of the CRM solution
• Serve as the liaison between the business and technical teams in executing the bank’s CRM strategy. Design, implement, and support sales solutions for the automation of sales processes in the bank.
• Champion Bank-wide CRM adoption efforts, in partnership with other SBU leadership, through collaboration on developed strategic initiatives.
• Render, timely, periodic Executive Management reports, highlight insights and make recommendations of actions to improve outcomes
• Coordinate collaborative CRM activities with other teams and departments in the Bank.
• Lead change management efforts as frequently as system enhancements are deployed.

Requirements

• Interested candidates should possess a Bachelor’s Degree with 6 years work experience.

Salary

• N600,000 – N750,000 monthly.

Deadline: 31st May, 2024.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.