Head, IT Operations at Talent Towers

Talent Towers is a Human Resource and Planning organisation that ensures our clients receive high-quality HR consultation services in the areas of workforce planning, recruiting, retention strategy planning, and training.

Title: Head, IT Operations

Location: Ikoyi, Lagos

Employment Type: Full-time

Job Summary

• The Head of IT Operations is responsible for overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly.
• The Head of IT Operations must have excellent problem-solving skills to diagnose, evaluate, and resolve complex problem situations. The role holder should be capable of planning long-term IT-based or driven initiatives for success, work with various teams and departments on improvements and solutions, and analyzing budgets to minimize costs.

Key Accountabilities
The duties of this position will include, but are not limited to the following:

• Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity.
• Managing technology vendors and service providers to ensure that the organization’s technology needs are met.
• Evaluating and implementing new technologies and systems that improve IT infrastructure and support the organizational goals.
• Leading a team of IT professionals and providing guidance and support to ensure that they are meeting their goals and objectives.
• Maintaining a strong understanding of the organization’s business needs and working closely with other departments to ensure that IT is aligned with those needs.
• Ensuring that the organization’s IT policies and procedures are up to date and compliant with industry standards and company’s regulation.
• Managing the IT budget and ensuring that expenses are in line with the organization’s financial goals
• Keeping up to date with the latest industry trends and developments in IT operations management.

Educational, Experience & Personnel Expectations

• A good University Degree in Computer Science or its equivalent, plus appropriate IT related certification(s) and a minimum of 5 years working experience as an IT Operations Manager.
• 8 – 10 years work experience.
• Managing and administering Active Directory (AD) and Group Policy.
• Managing Windows Server OS (2008 R2 to 2019), VMWare 5.x and above.
• Advanced networking knowledge including LAN, WAN, and wireless configuration.
• Knowledge of network protocols and security controls (Firewalls, Switches and IDS /IPS etc.)
• Managing backup and anti-virus software.
• Knowledge of Microsoft SQL Server configuration & administration.
• Knowledge of creating and editing Crystal Report
• Knowledge of Microsoft Office 365.
• IT Project Management & Change Management experience
• Experience of outsourcing/vendor management, building and effectively managing provider relationships will be an advantage.

Salary

• N650,000 – N700,000 monthly.

Deadline: 15th January, 2024.

How to Apply: Interested and qualified candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.