Head of Operations at Gomoney

Gomoney is a digital bank dedicated to simplifying banking for everyone and contributing to a future where everyone is in control of their money. With tools to split, schedule, send, receive and track payments, users have the tools for better transaction processes and better understanding of their spending habits.

Title: Head of Operations

Location: Lagos (Remote)

Employment Type: Full time

How Will You Create Impact?

• As a Head of Operations at Gomoney, you will build a banking operations framework by implementing a customized version of E-banking operations that exists within traditional banks today. You will be responsible for building, managing and leading the back-office payments operations team, so they can achieve professional and personal goals.
• Ideal candidates must be able to demonstrate knowledge of all aspects of banking operations, particularly back-office operations, payment systems operation, etc. Passionate about customer experiences and they must be an excellent communicator in both written and spoken English.

Your other Responsibilities will include

• Manage risk assessment of customer transactions
• Ensure prompt investigation and resolution of disputes and process failures
• Own the customer experience and lead customer-centric initiatives
• Drive Customer experience optimization efforts by ensuring operational efficiency
• Regularly assess existing operational processes to identify inefficiencies and streamline workflows to enhance efficiency
• Collaborate actively with relevant teams to ensure fast and seamless turnaround on customer disputes
• Liaise with external stakeholders to ensure prompt transaction reconciliation, settlement and dispute resolution
• Collaborate across multiple departments to review bank-wide policies and decisions that have a direct impact on back-office operations.
• Periodically conduct a benchmarking of key performance metrics for back-office operations to articulate improvement areas and drive efficiency within the department
• Process payments and transaction reversals
• Oversee the implementation and maintenance of banking systems and technology solutions to support operations, such as core banking systems, payment platforms, and fraud detection tools.
• Keep abreast of industry trends, best practices, and regulatory changes to continually improve banking operations processes and procedures.

How Will We Help You Grow?

• In a job at gomoney, you will learn how to best understand clients’ needs, collaborate with a wide variety of technical and non-technical professionals. We ensure you grow through interesting and challenging work, have an active voice in your career development and are a part of a culture that supports your growth by actively creating opportunities to expand your skills.

Skill:
This might be for you if you:

• Experience building, managing and leading the back-office payments operations team, and also implementing a customized version of E-banking operations.
• Have strategic thinking skills
• Have the ability to manage and drive change
• Have the ability to effectively manage stakeholders
• Have excellent written and oral communication skills
• Have advanced knowledge of excel and data analytics

Nice to Have:

• Led and scaled successful teams to achieve their goals and have an empathetic leadership style
• Experience in payments or transaction operations
• Proven ability to track, measure, and optimize multi-disciplined operations team
• Significant senior management experience, ideally in a customer-centric role etc.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online