Help Desk Engineer at Ascentech Services Limited

Ascentech Services Limited is a full-service Human Resource Solution Provider founded in 2013 with headquarters in Lagos, Nigeria. We are devoted to building long-term relationships with our clients by developing and providing robust and adaptable services that fit their evolving business demands.

Title: Help Desk Engineer

Location: Ikeja, Lagos

Employment Type: Full-time

Job Duties/Responsibilities/Accountabilities

Operational Responsibilities:

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues and advise user on appropriate action where necessary.
• Redirect problems to appropriate resource where problems cannot be resolved.
• Follow standard help desk procedures and log all help desk interactions
• Administration of help desk software
• Identify and escalate situations requiring urgent attention, track and route problems and requests and document resolutions
• Research questions using available information resources and stay current with system information, changes and updates prepare activity reports

Job Specifications
Education Qualifications:

• A good Degree in Computer or Electrical and Electronics Engineering
• Professional Qualification is an added advantage

Experience:

• 1 – 4 Years

Key Competencies Requirements:
Functional / Technical:

• User Support
• Hardware and Application engineering
• Preventive and routine Maintenance

Organisational:

• Time Management
• Communication (Oral and Written)
• Computer Operations
• Problem-Solving
• Work Planning

Behavioural:

• Highly level of Integrity
• Confident
• Highly attentive to detail
• Ability to multi-task
• Ability to work well under pressure
• Adaptive to change
• Resourceful
• Friendly and approachable

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.