Help Desk Officer at The International Institute of Tropical Agriculture (IITA)

The International Institute of Tropical Agriculture (IITA) is a non-profit organisation that develops agricultural solutions to address Africa’s most pressing concerns, including hunger, malnutrition, poverty, and natural resource degradation. We work with a variety of partners across Sub-Saharan Africa to improve lives, improve food and nutrition security, increase employment, and protect natural resource integrity. IITA is a member of the CGIAR, a worldwide agriculture research cooperation dedicated to a food-secure future.

Title: Help Desk Officer

Location: Ibadan, Oyo

Contract: 3-year renewable contract

Duties

• Assist the Training Coordinator in monitoring beneficiaries’ progress at the state level.
• Document and report timely any issues reported by beneficiaries under training.
• Organize resources so they are easy to locate.
• Liaise with appropriate units within the I-Youth to ensure issues are addressed timely and ensure beneficiaries’ satisfaction.
• Maintain accurate records of interactions with beneficiaries regarding their progress, problems and responses.
• Compile useful resources for beneficiaries and store them into an information bank
• Document learnings and resilience of beneficiaries.
• Organize field visits to businesses (for entrepreneurship track) and employment sites (for agribusiness interns) and report all situations to the state coordinator, business Development and the Success Manager.
• Work with state coordinators, Business Success Manager and Business Development Officer to ensure pilot enterprises, agribusiness hubs and agribusiness parks are well functioning.
• Work with administrative officers and Procurement Officer to ensure all purchases are well done.
• Perform any other job-related task as may be assigned by the Supervisors.

Requirements                     

• B.Sc / HND in Agriculture Extension or Social Science-related courses with a minimum of five (5) years’ experience performing similar role in a well-structured environment.

Competencies:
The ideal candidate must:

• Have good communication skills (writing, reading, and speaking).
• Have the ability to use basic Microsoft software (word, excel, PowerPoint).
• Have strong multi-tasking abilities and problem-solving skills.
• Have proven experience as an executive assistant or other relevant administrative support experience.
• Have the ability to work with little or no supervision.

Benefits

• We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.

Deadline: 18th January 2024.

How to Apply: Interested and qualified candidates should Click Here to apply online