Hotel Receptionist at Airoyal Hotel & Suites

Airoyal Hotel & Suites is a luxurious haven fit for royalty. Whether you step into the Aga Branch or the Igbogbo branch in Ikorodu, you will experience a warm and regal reception. Our facilities boast well-appointed rooms, state-of-the-art Jacuzzi showers, air conditioning, and numerous amenities. Stay entertained with our extensive selection of channels on our cable TV subscription, tailored to meet your preferences. With round-the-clock electricity, impeccable customer service, and robust Wi-Fi connectivity, you can indulge in a truly exceptional experience at Airoyal Hotel & Suites.

Title: Hotel Receptionist

Location: Ikorodu, Lagos

Employment Type: Full-time

Job Description

• We are seeking a highly motivated and customer-oriented individual to join our team as a Hotel Receptionist. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a memorable stay.
• If you are passionate about providing outstanding hospitality and creating a positive guest experience, we would love to hear from you. Apply now to join our dedicated team as a Hotel Receptionist!

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Perform check-in and check-out procedures efficiently, ensuring accuracy and attention to detail.
• Assist guests with inquiries, requests, and reservations, both in person and over the phone.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest complaints and resolve issues promptly and effectively, aiming for complete guest satisfaction.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Handle cash and credit card transactions accurately and securely.

Requirements

• Candidates should possess a Bachelor’s Degree / HND / OND qualification.
• 2 – 5 years work experience.
• Previous experience in a customer service role, preferably in a hotel setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficient in using hotel management software and standard office applications.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work in shifts, including weekends and holidays.
• Fluency in multiple languages is a plus.

Salary
N50,000 – N100,000 monthly

Deadline: 14th July, 2023.

How to Apply: Interested and qualified candidates should send their CV and Application Letter to: [email protected] using the Job Title as the subject of the mail.

Important Information

• Please ensure that your application includes the following:
  • CV/Resume: Provide a detailed summary of your work experience, education, and skills.
  • Application Letter: Write a brief letter expressing your interest in the Hotel Receptionist position and any relevant qualifications or experiences.
• We appreciate your interest in joining our team as a Hotel Receptionist. We look forward to reviewing your application.