Company Info
Mid sized business
1 to 50 Employees
Residency Hotels Limited is a chained hotel geared towards rendering excellent customer service to their guests and customers. The satisfaction of our guests is our priority.
Residency Hotels Limited is a chained hotel geared towards rendering excellent customer service to their guests and customers. The satisfaction of our guests is our priority.
Job Title: Hotel Receptionist
Location: Lekki Phase I, Lagos
Employment Type: Full-time
Key Responsibilities
- Greeting guests as they arrive and ensuring they feel welcome.
- Checking guests in and out efficiently and accurately, following hotel procedures.
- Handling guest inquiries and providing accurate information about the hotel’s facilities, services, and local attractions.
- Processing reservations by phone, email, or in person and ensuring all reservations are accurately recorded.
- Handling cash and credit card transactions accurately and efficiently, maintaining a balanced cash register.
- Resolving guest complaints and concerns promptly and effectively, escalating to management when necessary.
- Maintaining an orderly front desk area and lobby, ensuring cleanliness and organization at all times.
- Collaborating with other hotel departments to ensure guests’ needs are met and special requests are handled appropriately.
- Keeping up-to-date with hotel policies, procedures, and promotions.
Skills and Qualifications
- Previous experience in a customer service role, preferably in a hotel or hospitality environment.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work effectively as part of a team as well as independently.
- Proficiency in computer systems such as MS Office, hotel management software and POS systems.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to lift and carry luggage.
Application Closing Date
10th July, 2024.
How to Apply
Interested and qualified candidates should send updated copy of their CV to: [email protected] using the Job Title as the subject of the mail.