Company Info
Large organization
200 + Employees
BFREE
BFREE – Over 300 million consumers in developing economies are over-indebted; we are assisting them in becoming B(e)FREE of debt since being in debt stinks. BFREE was created in 2020 by digital lending professionals who were dissatisfied with developing market credit collection infrastructure. We are currently redefining credit collection step by step, backed by top African Venture Capital firms, to make the process more effective, scalable, and user-friendly, while giving clients back control over their financial health.
Title: Inbound Customer Service Agent
Location: Lagos
Department: Customer Service
Employment Type: Full-Time
Job Description
- Monitor all incoming calls from customers for all inquiries about products and services.
- Assist various departments to facilitate recovery.
- Analyze all customer issues and assist to resolve them within the required timeframe.
- Coordinate with customers and ensure appropriate questioning to identify issues.
- Manage all customer inquiries and summarize the same to be presented to management.
- Maintain knowledge on all customer requirements and provide appropriate solutions.
- Maintain accuracy of all data and verify the same for all customer services.
- Analyze all issues and recommend alternative solutions to ensure quick resolution.
Requirements
- Academic Qualification: B.Sc / HND / OND / NCE in any field
- Previous experience working as a Call center agent/Customer service agent.
- Excellent typing Skills
- Working knowledge of google workspace.
- Excellent communication and negotiating skills.
- Good listening skills and superb questioning techniques.
- Knowledge of Hausa language is an added advantage
- Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu.
Compensation
- Base salary of N84,000 gross Monthly
- Performance-based bonus of N20,000 based on eligibility.
- HMO
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online