Information Technology Services Manager at Africa Prudential Registrars Plc

Africa Prudential Registrars Plc (APR) is a leading player in the Nigerian share registration industry, driven by technology and expertise. With a rich history spanning over 40 years, we have established ourselves as a trusted Capital Market Investment Mediator (CMIM). Our extensive experience in share registration has allowed us to actively engage in a wide range of offerings, such as IPOs, Right Issues, Debentures, and State Government Bonds. In addition to our core share registration services, we have expanded our business to encompass innovative solutions for business transformation. This includes the development and implementation of digital technologies, cooperative transformation, and the establishment of an e-commerce platform known as EasyCoop Mart. Through these initiatives, we aim to facilitate seamless transitions and foster growth for businesses in diverse sectors.

Title: Information Technology Services Manager

Location: Lagos

About the Job

• The IT Service Manager is responsible for assisting in the management of the IT service delivery function within the organization.
• This includes providing support to end-users, managing incidents, problems, knowledge, and service requests, and working closely with the IT team to ensure the delivery of high-quality IT services

Responsibilities

• Provide first-line support to end-users, troubleshooting and resolving IT issues as required.
• Understand the change management process and ensure it is enforced in the organization.
• provide release management services for the organization.
• Monitor the service desk and ensure all incidents and service requests are logged, prioritized, and resolved within agreed service levels.
• Work closely with the IT team to ensure effective communication and collaboration in the delivery of IT services.
• Assist in the development and maintenance of IT policies, processes, and procedures.
• Identify areas for improvement in IT service delivery and make recommendations for change.
• Liaise with third-party suppliers and vendors to ensure effective service delivery and value for money.
• Assist in the management of IT projects, ensuring timely delivery and effective communication with stakeholders.
• Provide regular reports on IT service performance, including key performance indicators (KPIs) and trends.
• Maintain an up-to-date knowledge base of IT service management best practices and trends.

Qualifications

• Bachelor’s Degree in Computer Science or a related field
• 3-4 years of experience in an IT support or service management role
• Strong technical skills, including experience with Microsoft Windows, Office 365, Active Directory, and IT service management tools
• Excellent communication and interpersonal skills
• Ability to work collaboratively with technical and non-technical stakeholders
• Good understanding of ITIL or other IT service management frameworks
• Experience with project management methodologies and tools
• Strong analytical and problem-solving skills

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV / Resume / Application to: [email protected] using the job title as the subject of the email.