Company Info
Mid sized business
1 to 50 Employees
Zeta-Web Nigeria Limited (ZNL)
Zeta-Web Nigeria Limited (ZNL) is an ICT firm with substantial experience focused on creating value for all of our customers by providing a world-class, full-service resource system with enhanced technology capabilities – to fulfil our clients’ overall communication needs.
Title: Information Technology Support Engineer
Location: Lagos
About the Job
- This role will provide direct support to Users and ‘hands-on’ technology management in resolving hardware and software-related issues across the business.
Key Responsibilities
- Support end-users with daily IT issues, faults and repairs.
- Office technology (e.g. printing, meeting rooms, LAN etc)
- Printer services or issues
- End-user hardware lifecycle (procurement, provision, asset management, disposal)
- User management (joiners, leavers, movers)
- Desktop operating system lifecycle
- Office 365 and other core apps
- Software provision and licence management
- Mobile device management
- Mobile and Fixed Voice
- Configure, build and ship IT hardware to replace faulty units or for new starters
- Assist in the tracking of hardware and software assets
- Responsible for all IT management resolutions
- Handling user support queries (including 1st line support)
Key Requirements
- First Degree in Electronic Engineering / Computer Engineering or related discipline from a reputable academic institution.
- 2+ years of cognate experience in a similar work environment
- Excellent knowledge of Cyber security, web development and IT infrastructure management
- Awareness of current IT trends and best practices
- Effective communication and team working
- High levels of user satisfaction
- Maintains all data within the international regulation guideline
- ITIL certification will be an additional advantage
- Proficiency in key hardware and software used around the business
Technical Skills Required:
- Advanced knowledge and implementation of all operating system
- Hardware fault diagnosis
- Hardware system building
- Basic IT purchasing
- Asset management
- Multifactor authentication methods
- Cloud services
- Cyber security management.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the mail.