Infrastructure Support (Team Lead) at Prudential Plc

Prudential plc, one of the oldest and most strongly capitalized life insurance companies in the world, has acquired a majority stake in Zenith Life Assurance, giving rise to a new company, Prudential Zenith Life.

Job Title: Infrastructure Support (Team Lead)

Location: Lagos

Job Type: Full-time

Responsibilities

• Supervision of infrastructure team tasks.
• IT Projects management activities.
• Email account creation for users (FLAI Staff. Contract staff. FSEs, Agents)
• Installation, configuration, and deployment of systems, and IP phones. printers and other network devices
• Granting of ‘Rrmissions to new and existing staff on Active directory
• End-user Support (fixing users’ log-on issues. system issues. network issues. browser proxy issues. printing or scanning issues, email issues, password reset. application issues etc).
• Prompt response to all IT incidents and requests made via the Service desk portal or land emails such as (Toners. Systems troubleshooting, network issues. server issues etc)
• Set up and rtE1intenance Of Switches and router’s Hub management (Annex) CCTV management Servers’ installation, and configuration. and management.
• Active directory administration and management (creation of users, distribution groups. security groups). 0365 Adrninistratjon and Management
• Network monitoring and security Server room management (Head Office)
• Ensuring the security of equipment and items in the server room/ IT store.
• Procurement of IT equipment.
• Maintenance of computer systems and network Systems and network troubleshooting
• Ensuring hitch-free login for all users
• Providing technical support across the company Exchange Admin
• Equipment repair and replacement as necessary. Staff training

Qualifications

• BSc Computer Science / Computer Engineering or any other related field (minimum of second class lower)

Experience:

• Minimum of 5 years experience

Knowledge:

• Project Management Professional (PMP).
• Knowledge of Server promotion to Configure AD.
• DHCP and DNS
• Knowledge of modern IT networking
• Knowledge of system installation, config and support
• Project Management
• Knowledge of Azure cloud solution

Competencies:

• Ability to manage projects
• Knowledge and interest in computer systems and the latest technologies
• The ability to learn new technologies quickly.
• An analytical and innovative mind
• The ability to communicate complex procedures to other colleagues
• Commercial and business awareness.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.