IT Support Engineer at Edgebase Technologies Limited

Edgebase Technologies Limited is an ICT-based company that has been in existence for over 18 years and provides ICT support and equipment to key institutions in Nigeria, including banks, hotels, and multinationals. The company is a Gold partner with Hewlett Packard (HP), a Tier2 partner with Dell EMC, and a registered OEM with all major IT vendors.

Title: IT Support Engineer

Location: Opebi, Ikeja, Lagos

Employment Type: Full-time

Job Summary

• Support the Senior Engineer to provide effective solutions to meet client’s information and communication technology needs, including team leadership to achieve corporate objectives.

Specific Duties and Responsibilities

• Assist in developing solutions by collecting information on needs; conferring with users; studying systems flow, data usage, and work processes; and investigating problem areas.
• Support the Senior Engineer to determine operational feasibility of projects by evaluation, analysis, problem definition, requirements identification, solution development, and cost implications determination.
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, codes etc.
• Prepare and install solutions by determining and designing system specifications, standards, and programming.
• Improve operations by conducting systems analysis; recommending changes in policies and procedures.
• Update job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal network; and professional development.
• Provide information by collecting, analyzing, and summarizing development and service issues.
• Accomplish engineering assignments by deploying requisite competencies to meet clients’ needs.
• Any other duties assigned by Management.

Position Objective and Key Performance Indicators

• Team up with the Senior Engineer and other Engineers to ensure that the ICT needs of Edgebase and clients are successfully met, including ddesigning, developing, and installing software solutions.

Key Performance Indicators

• Number of Return Calls/ Works from Assignments Handled
• Achievement of Agreed Turnover
• Adherence to Agreed Budget/ Expenditure
• Number of Complaints
• Quality and Timeliness of Reports

Job Specification
Academic and Professional:

• Degree qualified in the fields of ICT, Engineering, Sciences or other related fields. Master’s Degree would be added advantage.
• Membership of relevant professional bodies is required.

Experience:

• At least 3 years experience from an ICT environment, with responsibility for leading a team of engineers.

Deadline: 15th March, 2024.

How to Apply: Interested and qualified candidates should send their Resume / CV to: [email protected] using the Job Title as the subject of the mail.